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Tourist
Posts: 3

can't transfer video from GoPro to Mac

[ New ]

downloaded the app, followed the tutorial however it says no files to import eventhough i show 128 GB used on the SD card. used gopro cable in different usb slots and even restarted the computer.


Accepted Solutions
GoPro
Posts: 18,700

Re: can't transfer video from GoPro to Mac

[ New ]

Hello, @stevel2846. Apologies for the missed information. From the details you shared through this thread we see that you have a MAX camera and was trying to use Quik for desktop app. 

 

The Quik for desktop application only works with media captured in HERO Mode on a MAX. Were you trying to copy/import/save 360 media from the camera?

 

If so, you will need to download/install the GoPro MAX Exporter and/or the GoPro Player

 

For additional guidance on how to use them, please see the links below:

View solution in original post


All Replies
GoPro
Posts: 18,700

Re: can't transfer video from GoPro to Mac

[ New ]

Hello, @stevel2846. There are troubleshooting steps here that you can try. Have a go at them and let us know how it goes. Thanks!

Tourist
Posts: 3

Re: can't transfer video from GoPro to Mac

[ New ]

did not resolve my issue

GoPro
Posts: 25,269

Re: can't transfer video from GoPro to Mac

[ New ]

Hi @stevel2846


What camera are you using?

See if the steps shared on this thread helps.

 

If it's still the same, try using an SD card adapter instead.

 

Thanks!

Ej

Tourist
Posts: 3

Re: can't transfer video from GoPro to Mac

[ New ]

the camera i own is a go pro max 360. i have formatted the disk, deleted videos, have retaken videos, and still nothing.

GoPro
Posts: 25,269

Re: can't transfer video from GoPro to Mac

[ New ]

Thanks for trying to troubleshoot the issue.

Please reach out to them through https://gopro.com/help/ContactUs to have this checked further.

 

Regards,

Ej
 

GoPro
Posts: 18,700

Re: can't transfer video from GoPro to Mac

[ New ]

Hello, @stevel2846. Apologies for the missed information. From the details you shared through this thread we see that you have a MAX camera and was trying to use Quik for desktop app. 

 

The Quik for desktop application only works with media captured in HERO Mode on a MAX. Were you trying to copy/import/save 360 media from the camera?

 

If so, you will need to download/install the GoPro MAX Exporter and/or the GoPro Player

 

For additional guidance on how to use them, please see the links below: