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Tourist
Posts: 1
Accepted Solution

can't login to quik

I can't login to quik on my mac to access the videos on my go pro.  I have made several attempts over the past couple of months, repeatedly changing my password and reinstalliing the quik app but still no go. It doesn't go further than authenticating. I have looked through the community re answers as other people are having this same problem but no solution has worked for me.  I am positive its not my internet connection.  I don't have the go pro studio open at the same time.  I don't know what else to do.  Please help!!

 

OSX 10.11.6

Quik 2.2.0


Accepted Solutions
GoPro
Posts: 3,924

Re: can't login to quik

Hi @sunana Sorry to hear you are having some issues getting logged in. Just to gather a few background details have you ever logged in before? If not you may need to select the "Resend Confirmation Email." That needs to be done first in order to be authenticated. 

 

If you are still having some issues go ahead and give these steps a try:

 

On a Mac, follow these steps:

  1. Click GO in finder and GO TO FOLDER
  2. Then you will type  /private/etc/hosts then press Go
  3. Copy the host file on your Desktop. 
  4. Click open the "host" file and put in 127.0.0.1 localhost at the location below. Save the File, then put it BACK in the same folder it will ask you to replace it.
  5. ​​Relaunch Quik for Desktop. 

If you have successfully logged into Quik for desktop in the past,

  1. While the "Authenticating" message is appearing, wait 15 seconds, then close Quik for desktop.
  2. Turn off the Wi-fi connection, then re-enable it.(Connect computer via Ethernet cable rather than Wi-fi if possible)
  3. Now reopen Quik for desktop and retry the login.

If you are still having some issues you may need to uninstall and reinstall. Make sure you have good internet connection, or connect to with an ethernet cable if possible. If you are still having some issues go ahead and reach out to Support: https://gopro.com/help/PKBContactus

 

Ryan

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All Replies
GoPro Community Manager
Posts: 5,853

Re: can't login to quik

@josettev537 - If you get in touch with our Support team at https://gopro.com/help/PKBContactus, we can try to get you connected.

 

Thanks,

Jeff

Sightseer
Posts: 1

Re: can't login to quik

I'm having the same problem. Any solution on this?
GoPro
Posts: 3,924

Re: can't login to quik

Hi @sunana Sorry to hear you are having some issues getting logged in. Just to gather a few background details have you ever logged in before? If not you may need to select the "Resend Confirmation Email." That needs to be done first in order to be authenticated. 

 

If you are still having some issues go ahead and give these steps a try:

 

On a Mac, follow these steps:

  1. Click GO in finder and GO TO FOLDER
  2. Then you will type  /private/etc/hosts then press Go
  3. Copy the host file on your Desktop. 
  4. Click open the "host" file and put in 127.0.0.1 localhost at the location below. Save the File, then put it BACK in the same folder it will ask you to replace it.
  5. ​​Relaunch Quik for Desktop. 

If you have successfully logged into Quik for desktop in the past,

  1. While the "Authenticating" message is appearing, wait 15 seconds, then close Quik for desktop.
  2. Turn off the Wi-fi connection, then re-enable it.(Connect computer via Ethernet cable rather than Wi-fi if possible)
  3. Now reopen Quik for desktop and retry the login.

If you are still having some issues you may need to uninstall and reinstall. Make sure you have good internet connection, or connect to with an ethernet cable if possible. If you are still having some issues go ahead and reach out to Support: https://gopro.com/help/PKBContactus

 

Ryan