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01-04-2019 07:19 PM
Re: can't import files to quik from desktop
[ New ]Hard to beleive that after all this time customers are having the same issues. I too have this same problem. I have a macbook air and the Quik for desktop app. I do not have enough hard drive space to handle the large 4k files from my GoPro 7 black. So I got an external hard drive and export the files from my SD to the external drive. Once they hit that drive they are no longer able to be used with the Quik app. So sad cuz i really wanted to be able to use the create section of the app. PLEASE GOPRO DO SOMETHING ABOUT THIS ISSUE YOU CANNOT IGNORE YOUR CUSTOMERS!!!!!!
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01-06-2019 11:40 AM
Re: can't import files to quik from desktop
[ New ]Unless the files were corrupted somehow when you transferred them to your external hard drive, you should be able to import the files in to Quik for Desktop form your hard drive. Is there a specific error message you're getting?
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01-06-2019 06:53 PM
Re: can't import files to quik from desktop
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01-06-2019 11:28 PM
Re: can't import files to quik from desktop
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01-07-2019 01:16 AM
Re: can't import files to quik from desktop
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01-07-2019 05:56 AM
Re: can't import files to quik from desktop
[ New ]Have you tried...
From settings -> MEDIA FOLDERS click the "SCAN" option for the folder you are trying to import the media from.
This resolved issue.
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01-08-2019 04:15 AM
Re: can't import files to quik from desktop
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01-08-2019 10:30 AM
Re: can't import files to quik from desktop
[ New ]
Hi @barbs87
Will you be able to take a screen shot of the contents of the folder you are trying to add to Quik's media folders.
Thanks!