01-09-2019 03:53 AM
Interesting it started doing this last year with a random selection of my videos. Then progressed to being every new video since 6 months ago. Old videos taken on the same gopro are happily recognised by quik.
01-11-2019 07:51 AM
I just read this whole thread and it's pretty unbelievable. I get that GOPro isn'ta software company but to have an offering in the marketplace as long as they have - with such a major issue, and no solution or real engagement from the company - is quite astonishing. I just bought the 7 Black, and started trying to edit my frist batch of video, etc. Due to memory issues, all my files were initially copied to Dropbox...nope. Can't do anything with them now. Moved them to my desktop to try and play 'their' game...nope. The formats must have been altered in the transitions, so now my 'original' files aren't even viewable or editable. I'm thinking about returning my camera, all the accessories, etc. and going another direction. I heard their software was 'finickey' but this is beyond pathetic. They're basically forcing you to buy computers with massive hard drives, I guess. SO 1990's of them. I'd suggest everyone start hammering them in all the online reviews they can...and commenting on any product reviews from blogs, publicaitons, etc. so the media might pick up on customers' inability to even edit their own videos with their DA software. Maybe that will get their attention. Eh, probably not. Anyone have another suggestion for a good camera set up that I can buy after I return mine? I'm operating in water most of the time...
01-13-2019 12:01 PM
I just figured out the problem. I purchased the HEVC codec extension from the Microsoft store and now I can see the videos from my Hero 7 Black. To get the other, older, videos into Quik, I removed and re-installed, then ran with administrator priveleges and re-scanned for media.