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Sightseer
Posts: 1

can't import files from gopro 4 into gopro quik

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Every time I try to import files from gopro4 via gopro quik app, the option to import files doesn't even appear.  HELP

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GoPro
Posts: 20,783

Re: can't import files from gopro 4 into gopro quik

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Hello, @heroicclif41626. What do you get on the Quik for desktop app when your HERO4 camera is connected to your computer? A screenshot of this will be greatlyhelpful.

 

Which HERO4 camera model do you have? Is the camera connected directly via cable? If so, try inserting the SD card directly into the computer using an adapter. See if doing this makes a difference. Is the camera detected by File Finder? These details will help us isolate the issue. We hope to hear back from you.