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%3CLINGO-SUB%20id%3D%22lingo-sub-279055%22%20slang%3D%22en-US%22%3Eblack%20screen%20only%20with%20windows%2010%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279055%22%20slang%3D%22en-US%22%3E%3CP%3EI%20installed%20Quik%20(latest%20verion%202.7.0)%26nbsp%3Bon%20my%20desk%20top%2C%20running%20with%20Windows%2010%20(64%20bit).%3C%2FP%3E%3CP%3EI%20can%20import%20from%20my%20Hero%207%20Black%2C%20but%20cannot%20display%20and%20run%20the%20videos.%26nbsp%3B%20All%20I%20get%20is%20a%20black%20screen.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-279055%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-279116%22%20slang%3D%22en-US%22%3ERe%3A%20black%20screen%20only%20with%20windows%2010%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279116%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F85093%22%20target%3D%22_blank%22%3E%40rockydawn40320%3C%2FA%3E.%20Could%20the%20videos%20be%20using%20HEVC%20files%3F%20Learn%20more%20about%20the%20specific%20requirements%20for%20playing%20back%20and%20editing%20HEVC%20files.%20You%20may%20follow%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Fhevc%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%3C%2FA%3E%20for%20details.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-279315%22%20slang%3D%22en-US%22%3ERe%3A%20black%20screen%20only%20with%20windows%2010%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279315%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3Ei%20had%20the%20same%20problem%2C%20i%20think%20u%20got%20to%20load%20a%20software%20update%20from%20the%20windows%20store...%3CBR%20%2F%3Ethe%20HEVC%20codec%20is%20not%20longer%20supported%20via%20normal%20update%20from%20microsofrt...%3CBR%20%2F%3E%3CBR%20%2F%3Ei%20only%20had%20the%20german%20link%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.microsoft.com%2Fde-de%2Fp%2Fhevc-videoerweiterungen-vom-geratehersteller%2F9n4wgh0z6vhq%3Factivetab%3Dpivot%3Aoverviewtab%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.microsoft.com%2Fde-de%2Fp%2Fhevc-videoerweiterungen-vom-geratehersteller%2F9n4wgh0z6vhq%3Factivetab%3Dpivot%3Aoverviewtab%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3Ebut%20something%20like%20this%20u%20got%20to%20download%20and%20install...%3CBR%20%2F%3Ea%20second%20possibility%20is%20to%20install%20the%20%22VLC-Player%22%26nbsp%3B%20there%20should%20be%20the%20codec%20with%20installed%20too...%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

black screen only with windows 10

I installed Quik (latest verion 2.7.0) on my desk top, running with Windows 10 (64 bit).

I can import from my Hero 7 Black, but cannot display and run the videos.  All I get is a black screen.

 

 

GoPro
Posts: 7,867

Re: black screen only with windows 10

Hello @rockydawn40320. Could the videos be using HEVC files? Learn more about the specific requirements for playing back and editing HEVC files. You may follow this link for details. Thanks!

Tourist
Posts: 5

Re: black screen only with windows 10

Hi,

i had the same problem, i think u got to load a software update from the windows store...
the HEVC codec is not longer supported via normal update from microsofrt...

i only had the german link:
https://www.microsoft.com/de-de/p/hevc-videoerweiterungen-vom-geratehersteller/9n4wgh0z6vhq?activeta...

but something like this u got to download and install...
a second possibility is to install the "VLC-Player"  there should be the codec with installed too...