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%3CLINGO-SUB%20id%3D%22lingo-sub-279055%22%20slang%3D%22en-US%22%3Eblack%20screen%20only%20with%20windows%2010%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279055%22%20slang%3D%22en-US%22%3E%3CP%3EI%20installed%20Quik%20(latest%20verion%202.7.0)%26nbsp%3Bon%20my%20desk%20top%2C%20running%20with%20Windows%2010%20(64%20bit).%3C%2FP%3E%3CP%3EI%20can%20import%20from%20my%20Hero%207%20Black%2C%20but%20cannot%20display%20and%20run%20the%20videos.%26nbsp%3B%20All%20I%20get%20is%20a%20black%20screen.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-279055%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-279116%22%20slang%3D%22en-US%22%3ERe%3A%20black%20screen%20only%20with%20windows%2010%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279116%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F85093%22%20target%3D%22_blank%22%3E%40rockydawn40320%3C%2FA%3E.%20Could%20the%20videos%20be%20using%20HEVC%20files%3F%20Learn%20more%20about%20the%20specific%20requirements%20for%20playing%20back%20and%20editing%20HEVC%20files.%20You%20may%20follow%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Fhevc%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%3C%2FA%3E%20for%20details.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-279315%22%20slang%3D%22en-US%22%3ERe%3A%20black%20screen%20only%20with%20windows%2010%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279315%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3Ei%20had%20the%20same%20problem%2C%20i%20think%20u%20got%20to%20load%20a%20software%20update%20from%20the%20windows%20store...%3CBR%20%2F%3Ethe%20HEVC%20codec%20is%20not%20longer%20supported%20via%20normal%20update%20from%20microsofrt...%3CBR%20%2F%3E%3CBR%20%2F%3Ei%20only%20had%20the%20german%20link%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.microsoft.com%2Fde-de%2Fp%2Fhevc-videoerweiterungen-vom-geratehersteller%2F9n4wgh0z6vhq%3Factivetab%3Dpivot%3Aoverviewtab%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.microsoft.com%2Fde-de%2Fp%2Fhevc-videoerweiterungen-vom-geratehersteller%2F9n4wgh0z6vhq%3Factivetab%3Dpivot%3Aoverviewtab%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3Ebut%20something%20like%20this%20u%20got%20to%20download%20and%20install...%3CBR%20%2F%3Ea%20second%20possibility%20is%20to%20install%20the%20%22VLC-Player%22%26nbsp%3B%20there%20should%20be%20the%20codec%20with%20installed%20too...%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

black screen only with windows 10

I installed Quik (latest verion 2.7.0) on my desk top, running with Windows 10 (64 bit).

I can import from my Hero 7 Black, but cannot display and run the videos.  All I get is a black screen.

 

 

GoPro
Posts: 8,149

Re: black screen only with windows 10

Hello @rockydawn40320. Could the videos be using HEVC files? Learn more about the specific requirements for playing back and editing HEVC files. You may follow this link for details. Thanks!

Highlighted
Tourist
Posts: 5

Re: black screen only with windows 10

Hi,

i had the same problem, i think u got to load a software update from the windows store...
the HEVC codec is not longer supported via normal update from microsofrt...

i only had the german link:
https://www.microsoft.com/de-de/p/hevc-videoerweiterungen-vom-geratehersteller/9n4wgh0z6vhq?activeta...

but something like this u got to download and install...
a second possibility is to install the "VLC-Player"  there should be the codec with installed too...