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Sightseer
Posts: 1

black 5 won't connect with quick

I cannot connect to any computer using usb (usually use Win 10 desktop).  I can remove the memory card and using an adapter, plug it into the desktop and access my pics and data.

How can I upgrade my firmware/software on the camera itself.

 

GoPro
Posts: 3,924

Re: black 5 won't connect with quick

Hi @redhero07420,

 

Here are some steps you can try to get that camera recognized by Quik for Desktop:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

I would recommend updating the camera manually however. You can do so by following the link below and select "Update your camera manually."

 

https://gopro.com/content/update/hero5.html

 

Best,

Ryan