Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Sightseer
Posts: 1

black 5 won't connect with quick

I cannot connect to any computer using usb (usually use Win 10 desktop).  I can remove the memory card and using an adapter, plug it into the desktop and access my pics and data.

How can I upgrade my firmware/software on the camera itself.

 

Highlighted
GoPro
Posts: 3,924

Re: black 5 won't connect with quick

Hi @redhero07420,

 

Here are some steps you can try to get that camera recognized by Quik for Desktop:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

I would recommend updating the camera manually however. You can do so by following the link below and select "Update your camera manually."

 

https://gopro.com/content/update/hero5.html

 

Best,

Ryan