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Tourist
Posts: 2

authentification impossible

[ New ]

installation de GoPro Quik version 2.7.0.945 lors de l'achat de la GoPro Hero7 Black Edition hors au lancement du logiciel depuis w10 version 1809 demande d'identification reste bloquée sur authentification impossible de faire quoi que se soit, malgré désinstallation et modification du mot de passe rien ni fait???

Capture d’écran (18).png

Accepted Solutions
GoPro
Posts: 28,524

Re: authentification impossible

[ New ]

Hi @uzebill

 

Kindly try the steps below:

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

 

Thanks!

Ej
 

 

 

View solution in original post


All Replies
GoPro
Posts: 28,524

Re: authentification impossible

[ New ]

Hi @uzebill

 

Kindly try the steps below:

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

 

Thanks!

Ej
 

 

 

Tourist
Posts: 2

Re: authentification impossible

[ New ]

merci Ej

Il fallait bien cliquer sur "aide" puis "restaurer les paramètres par défaut" pour recommencer comme si c'etait la première fois, s'identifier.

Problème résolu et enregistré si cela devait se reproduire.

 

thank you Ej

It was necessary to click on 'help' then 'restore the default parameters' to start again as if it was the first time, to identify.

Capture d’écran (19).png
GoPro
Posts: 28,524

Re: authentification impossible

[ New ]

We appreciate you posting back @uzebill

Glad to hear that it has been resolved.

Feel free to post back if something comes up.

 

Thanks!

Ej