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Tourist
Posts: 6

authentification impossible sur Gopro Quick

Bonjour, impossible de m'authentifier sur Gopro quick. J'ai réinstallé, ca n'a pas fonctionné. J'ai restauré les paramètres par défaut, mais cela ne change rien. Merci pour votre aide.

GoPro
Posts: 10,182

Re: authentification impossible sur Gopro Quick

Hi @nicolass86

 

Please go over these steps.

 

If using a Mac:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials.

 

If using a Windows computer:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window.
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials.

You should then be able to login successfully.

 

Let us know how it goes.
 

 

Thanks!

Ej
 

Tourist
Posts: 6

Re: authentification impossible sur Gopro Quick

I am using a mac and if I click « GO » in Finder, I have a thousand results.

 
I don’t understand which folder you want me to open.
GoPro
Posts: 8,158

Re: authentification impossible sur Gopro Quick

Hello @nicolass86. You should see the Go To Folder option as shown in the attached image: 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Highlighted
Tourist
Posts: 6

Re: authentification impossible sur Gopro Quick

Hello,

 

I can't copy the Host file on my desktop ; it tells me some file are being used.

 

The message in french is "Un ou plusieurs éléments dans « hosts » ne peuvent être modifiés car ils sont utilisés".

GoPro
Posts: 8,158

Re: authentification impossible sur Gopro Quick

Try dragging the Hosts file from the File Finder window to your computer's desktop. 

Tourist
Posts: 6

Re: authentification impossible sur Gopro Quick

Same problem.

Tourist
Posts: 6

Re: authentification impossible sur Gopro Quick

Here is the window which appears.

Capture d’écran 2019-08-15 à 22.17.02.png