10-01-2018 08:07 AM
Sorry for to hear about the trouble. This is an issue that our team is working on. In the meantime, you can manually import your GoPro media through Quik for desktop by inserting your SD card directly to a computer via an SD card adapter. We will keep you posted.
10-03-2018 12:30 PM
We are currently working on the issue and there is additional information that we would like to get from you.
Please connect your camera to your Mac and see if the Image Capture app will be able to detect it.
You can follow instructions here as guide on how to do it.
We would love to hear back from you.