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Tourist
Posts: 5

appli gopro quick

bonjour

 

depuis la mise a jour de mon mac (ios mojave) l'appli ne reconnais plus ma gopro. est t'il prévue une mise a jour ? merci

GoPro
Posts: 7,561

Re: appli gopro quick

Hello @hervef31408

 

Sorry for to hear about the trouble. This is an issue that our team is working on. In the meantime, you can manually import your GoPro media through Quik for desktop by inserting your SD card directly to a computer via an SD card adapter. We will keep you posted. 

 

Best regards, 
Marius

GoPro
Posts: 7,561

Re: appli gopro quick

Hello @hervef31408

 

We are currently working on the issue and there is additional information that we would like to get from you. 

Please connect your camera to your Mac and see if the Image Capture app will be able to detect it. 

You can follow instructions here as guide on how to do it. 

We would love to hear back from you. 

 

Many thanks, 
Marius

Tourist
Posts: 5

Re: appli gopro quick

bonjour

avec la gopro hero 4 sylver aucun probleme, c'est avec la gopro 6 que gopro quick ne reconnais plus la SD sous ios mojave

GoPro
Posts: 7,561

Re: appli gopro quick

Hello Everyone, 

 

Please check on your end if updating your Mac to the latest OS (Mojave 10.14.1) clears the issue. Let us know how it goes. 

 

Thanks, 
Marius