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Sightseer
Posts: 1

"Failed to get pixel buffers for frame." Go Pro Max

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Just purchased the Go Pro Max and when trying to export 360 video through the go Pro Player app, I get the " Failed to get pixel buffers for frame" message.

Just wondering if anyone has ran into a similar problem.

Mac specs:

MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

2.7 GHz Quad-Core Intel Core i7

16 GB 2133 MHz LPDDR3

Screen Shot 2019-10-28 at 6.19.08 PM.png
Tourist
Posts: 2

Re: "Failed to get pixel buffers for frame." Go Pro Max

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Having the same issue.

GoPro
Posts: 14,828

Re: "Failed to get pixel buffers for frame." Go Pro Max

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@greensurf4058, @andrewjac, sorry for the delayed response. We've recently released a newer updated version of the GoPro Player that includes bug fixes and improvements. Please install the latest update of the app and try exporting files again. 

We would really appreciate it if you could test out the new update so we know that the changes are working properly. Let us know how it goes.