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Tourist
Posts: 4

alway come back to "Sign in" page

[ New ]

After sign in Quik, when click on "CREATE", alway come back to "Sign in" page.

How to solve this problem?

 

Win10 X64, Quik2.7.0.945,  Gopro7

Tourist
Posts: 6

Re: alway come back to "Sign in" page

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I have the same problem.

GoPro
Posts: 20,536

Re: alway come back to "Sign in" page

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Hello @丁申 and @redsurf83201. Sorry to hear about the login issue. Please see if the following steps will work: 

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

 

If Quik crashes but does not send you to the sign in page, please go through the troubleshooting here

 

We would love to hear back from you. Thanks!

Tourist
Posts: 6

Re: alway come back to "Sign in" page

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Doesn't help it. Else i try to log in by Facebook account but there is showing the message that i need to update my browser. So, i did it but nothing has changed. It's shown that i still need it. I use Google Chrome. MAC app is working, IOS is working too, but HEVC files need to have powerful computer. Desktop app doesn't work. I tried it a lot of times. I tried to change my password. There was one more problem: I have been waiting for reset link for a long time. I am beginning to hate GoPro with its bugs and its app. (But first impression was fantastic)

Tourist
Posts: 3

Re: alway come back to "Sign in" page

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Have the same problem since installed Qlik for Windows...

Logon, logon, logon...

Rest of setttings, reinstalling - doesn't help

I have several questions:

1. How it is possible known bug was not fixed for monthes? A lot of same issues reported by users here. Problem NOT solved.

2. GoPro - are you really need to logon users before editing? 

3. Why do you don't let customers change UI to English? Issue with logon is connected to the UI language - just let users change it during installation

Tourist
Posts: 6

Re: alway come back to "Sign in" page

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So, i updated video card driver and ran the app as administrator and view the same thing. I can't use your app. Any ideas?

By the way, if the name of user is written on russian (for example), the app doesn't start at all. So i have a second user on the desktop to avoid such problems. 

Tourist
Posts: 4

Re: alway come back to "Sign in" page

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Hi, Here's my action

 

uninstall Quik, and re-install Quik;

delete all windows Registry related to "gopro";

Restart with default settings in Quik;

Change Windows language to english;

 

But problem still remain,

what can I do next? re-install windows10?

 

Tourist
Posts: 4

Re: alway come back to "Sign in" page

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I've install new windows 10 Pro X64 in Vmware workstation.

but still get this "sign in" problem.

 

Tourist
Posts: 6

Re: alway come back to "Sign in" page

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Are you going to help us?

GoPro
Posts: 28,851

Re: alway come back to "Sign in" page

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Hi Everyone!

 

Please try these additional steps:

 

Kindly try this: use the Activity Monitor to see what GoPro processes are running.  
If anything other than goproapp.devicedetectionservice is running when Quik is not running, force quit them. 
If nothing is running when Quik is running, the message bus may not have started.

 

 

Thanks!

Ej

Tourist
Posts: 6

Re: alway come back to "Sign in" page

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What kind of other processes do you mean? There are a lot of other processes. It seems an error appears when russian users run theyr programs (with cyrillic encoding in system). How to change the language of program while installing? There is no choice. 

GoPro
Posts: 28,851

Re: alway come back to "Sign in" page

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Hi @redsurf83201

 

The program language is dependent on the language set on your computer.

 

Please close any GoPro process other than goproapp.devicedetectionservice

Then relaunch Quik.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: alway come back to "Sign in" page

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If we talk about Windows - it doesn’t help. You can try everything: reset settings to default; uninstal/reinstal Quik, close background processes via Task Manager.
It. Doesn’t. Help. At. All.
I suspect the only way to fix it is to change system language to English or other latin language. I can’t do it because my home PC came with single language Windows 10 Home edition.
GoPro
Posts: 14,949

Re: alway come back to "Sign in" page

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Hi everyone,

 

You can try the suggested troubleshooting steps that worked for another user from THIS THREAD.

 

Let us know how it goes for you.

 

Ann

Tourist
Posts: 6

Re: alway come back to "Sign in" page

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I've done the all things that they supposed to do. Now the program doesn't start at all.

Remember the time i hadn't that problem. Anyway, thank you for the camera. 

GoPro
Posts: 28,851

Re: alway come back to "Sign in" page

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Hi @redsurf83201

 

If you continue to experience the same after the suggested steps, please reach out to our Support Team.

https://gopro.com/help/ContactUs   

 

Thanks!

Ej