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Sightseer
Posts: 2

You've entered an incorrect email and password combination gopro

[ Edited ]

Hi gopro

 

Really starting to get annoyed. Can't login to the desktop application and I have not found any solutions whatsoever.

 

It keeps promping me "you've entered an incorrect email and password combination gopro". The browser login and the app works perfectly. I have tried with two email adresses deinstalled the programm and still the same problem. Also trying to log-in with Facebook is not possible just throws me back to the same page I started!

 

Please advise how to proceed. With a pricy camera as yours I would at expect you to have a decent application to edit videos.

 

Rgds Chris

Tourist
Posts: 2

Re: You've entered an incorrect email and password combination gopro

I have the same issues

Sightseer
Posts: 3

Re: You've entered an incorrect email and password combination gopro

I have the same issues
Sightseer
Posts: 3

Re: You've entered an incorrect email and password combination gopro

I have the same issues

Sightseer
Posts: 2

Re: You've entered an incorrect email and password combination gopro

Annoying as hell. It just keeps giving that error. And the solution they give you is reinstall or reboot. No, its somthing in the registry or background that is incorrect. Put some money in development of software in stead of cameras.

Sightseer
Posts: 2

Re: You've entered an incorrect email and password combination gopro

I've solved the problem. The reason is proxy security. So please tell everyone that if they get this error the way to solve it is to use a different proxy.

Highlighted
Sightseer
Posts: 1

Re: You've entered an incorrect email and password combination gopro

I have the same issues

GoPro
Posts: 8,210

Re: You've entered an incorrect email and password combination gopro

Hello Everyone, 

 

Has anyone tried out the recommended resolution presented by @laurensu600?

 

If the issue persists, you can get in touch with our Support team for further assistance. 

 

Thanks, 
Marius