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%3CLINGO-SUB%20id%3D%22lingo-sub-169259%22%20slang%3D%22en-US%22%3EYet%20another%20login%20issue%20-%20'Authenticating'%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-169259%22%20slang%3D%22en-US%22%3E%3CP%3EAt%20wits%20end%20with%20Quik.%20Updated%20to%20latest%20version%2C%20internet%20connection%20is%20fine%2C%20yet%20for%20some%20reason%20it%20won't%20get%20past%20'Authenticating'.%3C%2FP%3E%3CP%3EI've%20tried%20re-installing%20it%2C%20I've%20tried%20loading%20it%20in%20various%20states%20of%20internet%20connection.%3C%2FP%3E%3CP%3EWorst%20thing%20is%20it%20ran%20absolutely%20fine%20yesterday!%20About%20time%20GoPro%20fixed%20this%20issue%20-%20there's%20posts%20from%202016%20for%20people%20who%20have%20had%20the%20same%20problem.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-169259%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-170819%22%20slang%3D%22en-US%22%3ERe%3A%20Yet%20another%20login%20issue%20-%20'Authenticating'%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-170819%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F59939%22%20target%3D%22_blank%22%3E%40mattgood%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20the%20trouble.%20The%20%22authenticating%22%20message%20during%20log-in%20is%20a%20known%20issue%20with%20the%20previous%20versions.%20As%20you%20mentioned%2C%20you%20have%20already%20re-installed%20but%20to%20no%20avail.%20Let%20our%20Support%20team%20help%20for%20further%20troubleshooting%20steps.%26nbsp%3B%26nbsp%3BYou%20can%20reach%20them%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-170924%22%20slang%3D%22en-US%22%3ERe%3A%20Yet%20another%20login%20issue%20-%20'Authenticating'%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-170924%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%3C%2FP%3E%3CP%3Eheloo%26nbsp%3B%3C%2FP%3E%3CP%3EIt's%20really%20interesting%20that%20in%20Iran%20the%20site%20is%20a%20filter%26nbsp%3B%3CIMG%20class%3D%22emoticon%20emoticon-manembarrassed%22%20id%3D%22manembarrassed%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_man-embarrassed.png%22%20alt%3D%22Man%20Embarassed%22%20title%3D%22Man%20Embarassed%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Yet another login issue - 'Authenticating'

At wits end with Quik. Updated to latest version, internet connection is fine, yet for some reason it won't get past 'Authenticating'.

I've tried re-installing it, I've tried loading it in various states of internet connection.

Worst thing is it ran absolutely fine yesterday! About time GoPro fixed this issue - there's posts from 2016 for people who have had the same problem.


Accepted Solutions
GoPro
Posts: 7,577

Re: Yet another login issue - 'Authenticating'

Hello @mattgood

 

Sorry to hear about the trouble. The "authenticating" message during log-in is a known issue with the previous versions. As you mentioned, you have already re-installed but to no avail. Let our Support team help for further troubleshooting steps.  You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,577

Re: Yet another login issue - 'Authenticating'

Hello @mattgood

 

Sorry to hear about the trouble. The "authenticating" message during log-in is a known issue with the previous versions. As you mentioned, you have already re-installed but to no avail. Let our Support team help for further troubleshooting steps.  You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Yet another login issue - 'Authenticating'

@mariustanya

heloo 

It's really interesting that in Iran the site is a filter Man Embarassed