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Sightseer
Posts: 1
Accepted Solution

Yet another login issue - 'Authenticating'

At wits end with Quik. Updated to latest version, internet connection is fine, yet for some reason it won't get past 'Authenticating'.

I've tried re-installing it, I've tried loading it in various states of internet connection.

Worst thing is it ran absolutely fine yesterday! About time GoPro fixed this issue - there's posts from 2016 for people who have had the same problem.


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GoPro
Posts: 14,474

Re: Yet another login issue - 'Authenticating'

Hello @mattgood

 

Sorry to hear about the trouble. The "authenticating" message during log-in is a known issue with the previous versions. As you mentioned, you have already re-installed but to no avail. Let our Support team help for further troubleshooting steps.  You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

View solution in original post


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GoPro
Posts: 14,474

Re: Yet another login issue - 'Authenticating'

Hello @mattgood

 

Sorry to hear about the trouble. The "authenticating" message during log-in is a known issue with the previous versions. As you mentioned, you have already re-installed but to no avail. Let our Support team help for further troubleshooting steps.  You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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Tourist
Posts: 2

Re: Yet another login issue - 'Authenticating'

@mariustanya

heloo 

It's really interesting that in Iran the site is a filter Man Embarassed