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Anonymous
Posts: 0
Accepted Solution

Windows 10 mp4 to avi conversion stuck on 0%

[ Edited ]

I recently did an in place upgrade from Windows 7 to Windows 10.

 

It now appears that Go Pro studio is broken:  The conversion process from mp4 to avi remains stuck on 0% on the first clip.  

 

No progress and no error.

 

The output ".avi" file gets created in the target folder, but if I try to play it (after killing the GoPro process) then Windows reports that the file is currupt (as expected).

 

U upgraded to the lastest version of Go Pro studio (2.5.7) and I repaired Quicktime (7.7.6).  I have rebooted a few times, tested different mp4 clips and checked the Windows Event log but nothing works.

 

Any help would be greatly appreciated.

 

 

 

Conversion_Fails.png

Accepted Solutions
Anonymous
Posts: 0

Re: Windows 10 mp4 to avi conversion stuck on 0%

Thanks mowens

 

 

I managed to solve the problem, but I am not sure what fixed it.

 

I installed QuickTime 7.7.8 - which did not have an effect.

 

Then I created a new project and re-added all the input clips, only this time I did not trim any of the input files.  When I clicked on "Convert All" again it worked.

 

I will do a test later to see if I can reproduce the issue, but for now I am good, thanks.

View solution in original post

GoPro
Posts: 269

Re: Windows 10 mp4 to avi conversion stuck on 0%

Hi @Anonymous and @Anonymous

 

With these Intel 520 graphics card, they are compatible with Windows 10, it just that the computer manufacture isn't letting Intel detect or automatically install the latest Intel graphics card drivers for the 520/530 series. 

 

So the solution is to MANUALLY update the graphics card drivers.

 

1. ​First, download this zip file link from the Intel website.
2. Open file, unzip it, extract to downloads folder
3. Open device manager
4. Click Display adapters
5. Double click on the particular card
6. Click on driver tab
7. Click Update driver
8.Browse my computer for driver software
9. Choose the bottom of the two position, “let me pick”
10. Click Have Disk
11. Click browse to download folder
12. Go into the folder of the extracted file
13. Go into the folder called graphics
14. Click on a single .inf file. If more than one, pick the top one
15. Click open
16. Click OK
17. Verify if the card is correct with the exact model (Intel 520/530)
18. Click next
19. At this point it should be currently installing
20. After installation, open a new project and import a single file and verify if you are able to see playback on Step 1 or convert your video into Step 2. 

 

 

 

View solution in original post

Anonymous
Posts: 0

Re: Windows 10 mp4 to avi conversion stuck on 0%

Jasonc,

 

Thank you so much for posting this, I have an Intel 530 graphics card and updating the driver worked perfectly. I have been so upset for the past couple months because i couldnt find a fix to my videos not cconverting, this is the only thing that worked for me. Below is my computer in case anyone needs to compare to theres.

 

Computer: Dell Precision 7510

Graphics Card: Intell 530

Hard Drives: Two solid state 500GB with Raid 1 Configuration

Memory: 16GB

Intel Core i7 I believe 6th gen

Windows 7 Pro

64 Bit

 

 

Thanks Again,

Nick

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GoPro
Posts: 229

Re: Windows 10 mp4 to avi conversion stuck on 0%

Hey @Anonymous,

 

Let's try having you delete the appsettings file on your computer for GoPro Studio. This is a hidden folder, so you will have to manually type it into the address bar.

 

  1. To display hidden files in Windows Explorer, Open your control panel and search for the word "hidden".
  2. You'll see two results show up and the top one will show "Folder Options".
  3. Click on the line below it that shows "Show hidden files and folders", then you'll see a checklist show up after that.
  4. Be sure to select the bubble that says "Show hidden files, folders and drives".

Once that is complete, go to “C:\Users\{your username}\AppData\Roaming\GoPro” in Windows Explorer and you should be able to find/delete the Appsettings file. 

 

Reopen GoPro Studio from that point and try the conversion again with only one clip if possible to confirm that it at least works. If you still run into problems, then I'd suggest changing the file format to .mov in the Advanced settings to see if you notice a difference.

 

If this works for you, please report back and let us know so any other members of the community can reference this as well!

Anonymous
Posts: 0

Re: Windows 10 mp4 to avi conversion stuck on 0%

Thanks mowens

 

 

I managed to solve the problem, but I am not sure what fixed it.

 

I installed QuickTime 7.7.8 - which did not have an effect.

 

Then I created a new project and re-added all the input clips, only this time I did not trim any of the input files.  When I clicked on "Convert All" again it worked.

 

I will do a test later to see if I can reproduce the issue, but for now I am good, thanks.

Anonymous
Posts: 0

Re: Windows 10 mp4 to avi conversion stuck on 0%

[ Edited ]

your instructions work !

 

Let's hope this is a permanent fix and not something I need to do everytime use the "Studio"Smiley Happy

 

best regards

 

Anonymous
Posts: 0

Re: Windows 10 mp4 to avi conversion stuck on 0%

I had a similar issue recently, the fix was to make sure that you can write to your output directory. Between Windows 7 and Windows 10, apparently some of the "default" directories for things like Photos and Videos are no longer writeable by default, and while you can copy files there, the GoPro apps will simply hang silently.

Anonymous
Posts: 0

Re: Windows 10 mp4 to avi conversion stuck on 0%

I have the same issue - except I never triedon Windows 7, I intstalled the Studio on Windows 10. I have tried to delete the app data, selected different folders.

Also, I can confert from timelapse (several different photos), but couldn't do anything from mp4.

Anonymous
Posts: 0

Re: Windows 10 mp4 to avi conversion stuck on 0%

 Also, when I try to convert mp4, a see only blank screen instead of the preview.

When I convert from jpgs, most of the time the progress bar shows 0%, but in every few seconds the exact percent shows up for a seond.

 

 

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GoPro
Posts: 269

Re: Windows 10 mp4 to avi conversion stuck on 0%

Hi @Anonymous,

 

We have been noticing this issue with a particular Intel graphics 520 or 530 cards. When you import your video and a black preview screen is showing with only audio playback. 

 

Try running the program in Windows 8 or Windows 7 compatibility mode. You can right click the GoPro Studio application, then click on the compatibility tab. Checkmark "Run this program in compatibility mode for Windows 8 " Then click "Apply" and verify from there. If it doesn't work, tryout Windows 7.

 

Keep us posted on how it went.