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Tourist
Posts: 5

Windows 10 and Hero 8 problem on PC. Probleme Windows 10 et Hero 8 sur PC.

Windows 10 voie ma Gopro 8 mais il reconnait pas ce périphérique et pas plus avec Quik app.

J'ai un ASUS Prime Z390-P avec i-7-8700 CPU 8 Gen

J'ai Formater mon PC en Neuf

J'ai essayé toutes les UBS 2.0   3.0   3.1  de mon PC

Ma Gopro Hero 8 Blank est a jours Version 01.60 et elle indique USB CONNECTÉ quand elle est brancher sur mon PC

 

Es ce qu'il a des pilote pour mon problème ?

 

 

 

Windows 10 sees my Gopro 8 but it does not recognize this device and no more with Quik app.
I have an ASUS Prime Z390-P with i-7-8700 CPU 8 Gen
I format my PC as new
I have tried all UBS 2.0 3.0 3.1 on my PC
My Gopro Hero 8 Blank is up to date Version 01.60 and it indicates USB CONNECTED when it is plugged into my PC

 

Are there any drivers for my problem ?

 

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GoPro
Posts: 11,612

Re: Windows 10 and Hero 8 problem on PC. Probleme Windows 10 et Hero 8 sur PC.

Hello @hotrod1930. The troubleshooting steps at https://community.gopro.com/t5/en/Camera-is-Not-Recognized-on-Quik-for-desktop-Windows/ta-p/392932 will help resolve the issue. Have a go at them and feel free to post back for any other questions or concerns. 

 

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Tourist
Posts: 5

Re: Windows 10 and Hero 8 problem on PC. Probleme Windows 10 et Hero 8 sur PC.

always the same problem

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Tourist
Posts: 5

Re: Windows 10 and Hero 8 problem on PC. Probleme Windows 10 et Hero 8 sur PC.

I even format my SD card in my GoPro.
and if I install my Gopro in another PC everything works.

the problem is only on my ASUS Prime Z390

and I deleted all the drivers and it didn't give anything

 

J'ai même formater ma carte SD dans ma GoPro.
et si j'installe ma Gopro dans un autre PC tout fonctionne

le problème est seulement sur mon ASUS Prime Z390

et j'ai supprimé tous les pilotes et ca n'a pas rien donner

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GoPro
Posts: 11,612

Re: Windows 10 and Hero 8 problem on PC. Probleme Windows 10 et Hero 8 sur PC.

Thank you for the additional details that you provided, @hotrod1930. Have you been able to use other ports on your computer or a different USB-C cable? 

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Tourist
Posts: 5

Re: Windows 10 and Hero 8 problem on PC. Probleme Windows 10 et Hero 8 sur PC.

thank you for your time.

Yes,I tried all the USB ports on my PC 2.0 3.0 3.1 with 4 different cables UBB-C

Always the same problem.

and I did a test on my neighbor's PC and it works.

I see there are a lot of people who have trouble with Asus Z390 motherboards

Highlighted
Tourist
Posts: 5

Re: Windows 10 and Hero 8 problem on PC. Probleme Windows 10 et Hero 8 sur PC.

Problem solved. I changed my motherboard Asus 390 for a Asus Prime Z370 P II

and GoPro HEVC files do NOT work with Quik

it starts to be expensive for a Gopro

 

 

Problème résolue. J'ai changé ma carte mere Asus 390 pour une Asus Prime Z370 P II

et en plus les fichie GoPro HEVC ne fontione PAS avec Quik 

ça commence a coûter cher pour une Gopro