Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Posts: 1

Win 10 Quik/Dashware won't import HEVC files SOLVED

[ New ]

Quik and Dashware would not import my HEVC encoded files. But VLC player and my video editing program WOULD!

Contacted Support - and after a list of things, they sent me a link to submitt my Dx info. Tech support came back suggesting I use the older vsersion of Quik. I didnt try that, as I had already found the real solution.


I downloaded the HEVC extension from Microsaft and the problemis solved.


For what it's worth - I had upgraded on this machine from Win 8.1 to Win 10 - so maybe this extension didn't get installed at that time.