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Tourist
Posts: 1

Win 10 Quik/Dashware won't import HEVC files SOLVED

Quik and Dashware would not import my HEVC encoded files. But VLC player and my video editing program WOULD!

Contacted Support - and after a list of things, they sent me a link to submitt my Dx info. Tech support came back suggesting I use the older vsersion of Quik. I didnt try that, as I had already found the real solution.

 

I downloaded the HEVC extension from Microsaft and the problemis solved.

 

https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?irgwc=...

 

For what it's worth - I had upgraded on this machine from Win 8.1 to Win 10 - so maybe this extension didn't get installed at that time.