02-28-2020 06:49 AM
Quik and Dashware would not import my HEVC encoded files. But VLC player and my video editing program WOULD!
Contacted Support - and after a list of things, they sent me a link to submitt my Dx info. Tech support came back suggesting I use the older vsersion of Quik. I didnt try that, as I had already found the real solution.
I downloaded the HEVC extension from Microsaft and the problemis solved.
For what it's worth - I had upgraded on this machine from Win 8.1 to Win 10 - so maybe this extension didn't get installed at that time.