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Reply
Tourist
Posts: 4

Why do grab photo using gopro quick no longer work?

Using the gopro quick for desktop, I can no longer grab a photo. It just keep saying saving to edits. But nothing happens. It worked fine 2 weeks ago. Can anybody help?

GoPro
Posts: 7,765

Re: Why do grab photo using gopro quick no longer work?

Hi @lisehero5

 

I just did a test and was able to save a photo from a video on Quik for desktop.

What version of Quik for desktop are you using?

See if resetting the application will sort out the issue. Go to Help then Restart with default settings.

Let us know how it goes.

 

You may also check: 

How to Extract a Photo From a Video Clip in Quik for desktop

 

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: Why do grab photo using gopro quick no longer work?

The version I have is: 2.7.0.945

I have tried to do the resetting, but it still doesn´t work. I have it on two different laptops a new one with windows 10 pro and an old one with windows 10 home. And it doesn´t work on any of them. It used to work on the old one. But on day two of editing, it suddenly didn´t work any more.

If you have any other ideas, they are more than welcome.

 

 

GoPro
Posts: 1,913

Re: Why do grab photo using gopro quick no longer work?

Thanks for the update, @lisehero5. I also want to get a better understanding on what could possibly be causing this issue. Does the application hung up in never-ending loop? Or "Saving to Edits" screen disappears but the grabbed photo does not show up in the Edits folder on Quik for Desktop?

 

You can also check the suggestions on this post that worked for other users: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Gopro-quick-app-won-t-save-edit/td-p/46727

Tourist
Posts: 4

Re: Why do grab photo using gopro quick no longer work?

It just keep saying saving to edit, while it looks like it´s "thinking" and it just stays like that, until I abort it. And it doesn´t save the pic.

Tourist
Posts: 4

Re: Why do grab photo using gopro quick no longer work?

I have tried to do the things mentioned in the link, but none of it works

GoPro
Posts: 7,765

Re: Why do grab photo using gopro quick no longer work?

Thanks for trying the suggested steps.

When you get a chance, please reach out to GoPro customer support at gopro.com/help/ContactUs so we can help resolve your issue.

 

 

Regards,

Ej