02-25-2017 07:00 PM
I have tried everything to get these stupid videos on to this program and can't figure it out. I havent used a computer in 10 years and am lost. Someone please tell me how to import videos to this program. They show up but will not let me highlight them. Super frustrated and part of me wants to get rid of the thing as I thought it would be much easier to edit these videos. HELP
02-26-2017 02:30 AM
Hi. You did not mention the platform on which you are running Studio.
I experienced similar problems some months ago, running Studio on my MacBook. I tried the solution suggested on page 1 of this conversation, but that didn't fix things for me. I then made sure I had the latest versions of the GoPro software, uninstalling, downloading the latest and installing, but that didn't fix things either. (But installing the latest can' hurt!) What did fix things for me was in the reply on page 2 of this conversation, which talks about removing various gopro* files. I'm not absolutely certain, but I think I went one step further and, after deleting the gopro* files, removed and reinstalled the latest software again. I must apologise for not remembering things exactly, but my frustration with things not working and the delight when things started working again involved the consumption of too much alcohol!
02-28-2017 12:37 PM
@Anonymous - If you call one of our agents, we'll be glad to walk you through the process. Our phone numbers can be found here: https://gopro.com/help/PKBContactus
03-30-2017 01:07 AM
You can take a look the reason why video fails to import to GoPro Studio below:
1. Make sure that you are not trying to import the footage directly from an SD card. First copy the files to a folder on your computer.
2. Make sure that you have the latest version of Quicktime installed.
3. Next, make sure that there are no non-English characters in the name of the the file being imported, or the folder path where the file is saved.
4. Do not rename the file(s) prior to importing into GoPro Studio.
5. Make sure that you are trying to import the file into the correct "Room". GoPro Studio will not allow you to import the wrong file type into the wrong Room.
- All files, including MP4 files generated by GoPro cameras, should only be imported into the Step 1: Import Room.
- Files which have already been converted into GoPro Cineform AVI or MOV files, should only be imported into the Step 2: Edit Room.
6. If you have confirmed that you are trying to import your files into the correct room, try playing the files with QuickTime Player or Windows Media Player to confirm that the files are not damaged.
7. If your MP4 files still don't import into the Step 1: IMPORT Room, make sure that they were not processed through some other application or import method, like iPhoto or iMovie. Files processed through iPhoto or iMovie are modified by those applications to the point where GoPro Studio doesn't recognize them as GoPro camera footage. In this case copy the files directly from the SD card to your computer and then import into GoPro Studio.
8. If your files are stored on an external drive, try copying your files to an internal drive and then import into Studio.
9. Try creating a new project and then import.
04-06-2017 07:29 PM
I am having a very similar problem using "Photos" but when I open the folder where my files are, they show up but I cannot select them?? I followed all of the steps above. I am using a mac El capiton version and even with the latest GoPro Quik.
04-07-2017 11:51 AM
I have resolved the problem with a workaround, I don't use the gopro software. I love the camera but this software is just not good, so unless gopro come up with something usable then I'll just use my stock apple software instead, it works and that's all I want.