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Tourist
Posts: 1

Why can't I edit my 4K Hero 7 videos on any of these software packages?

I'm having problems editing 4K video files made with my new GoPro Hero 7. The raw files play fine with VLC media player, but problems arise when I try to edit them using editing software. The techs at GoPro recommended using a few software applications including DaVinci, Pinnacle Studio, VSDC and others. I dowloaded 'free'versions of these softwares and I have the same problem with each of them. The problem begins immediately as I try to play the selected file. The file jumps and freezes as it plays making it impossible to edit anything. The audio track is also affected. I was on the phone with Dell techs today to see if there was a problem with my laptop, a brand new Inspiron running Windows 10. It checked out okay and I was told that perhaps these 'free' versions weren't up to the task. I didn't want to purchase any of these softwares without trying them first. I'm so confused and almost ready to give up. Everyone posts these beautiful 4K videos on Youtube, but I cannot! Can anyone shed some light on this for me? Thanks!

GoPro
Posts: 7,857

Re: Why can't I edit my 4K Hero 7 videos on any of these software packages?

Hello @megahero4542. See if your 4K videos may be using HEVC files. These files require certain systems to be played back or edited. Learn more about it here HEVC Explained .

A Hub member shares that on a Windows computer, you may need to install the HEVC Codec for Windows 10.