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Tourist
Posts: 2
Accepted Solution

Why are only a few videos transferring from my go pro to the Quik app??

Very frustrated! Why are only SOME of my videos transferring from my camera to the Quik app?? I can play them on the camera, but I can't import them to my phone (app) or my desktop (app)  Last July 2019, I had no problem transferring all vacation movies/videos from gopro to phone app, but this January 2020 only about 1/2 the pix transfered and none of the video!  I downloaded Quik desktop on my computer and used usb connection to connect my gopro hero 6 directly to my computer and was able to download the pix that way, but no video.

 

WHY?????  And HELP!!!!!

 

Thanks in advance.....I noticed the last post on this topic was from some years ago.....I haven't even had my go pro 1 year.....


Accepted Solutions
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GoPro
Posts: 19,775

Re: Why are only a few videos transferring from my go pro to the Quik app??

Hi @katde3

 

Do you still remember the resolution these videos were recorded in?

Have you tried using an SD adapter to access the files?

Instead of opening the files via Quik for desktop, try checking it via Finder/File Explorer.

Let us know how it goes.

 

Thanks!

Ej

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All Replies
Highlighted
GoPro
Posts: 19,775

Re: Why are only a few videos transferring from my go pro to the Quik app??

Hi @katde3

 

Do you still remember the resolution these videos were recorded in?

Have you tried using an SD adapter to access the files?

Instead of opening the files via Quik for desktop, try checking it via Finder/File Explorer.

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Why are only a few videos transferring from my go pro to the Quik app??

Thank you, EJ! I will give that a try!! Will let you know if that works!

Kathy