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Hiker
Posts: 46

Where have my edits gone?

[ New ]

Apologies for the double thread title, but I can no longer reply to the old one.

Last post on that one:

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Where-have-my-edits-gone/m-p/335396/highlight/...

 

@aenriquez, you were able to duplicate my problem and asked the following questions:

 

Do you remember renaming these missing 10 edited videos through the Windows Explorer?

No, I did not rename the edited videos.

 

Also, did you uninstall and reinstall the application before you noticed this problem?

Yes, I probably did uninstall and reinstall at some point. I have had many other problems with the desktop version of Quik since posting about this issue, so I have again uninstalled and reinstalled. Since then, all edits again have disappeared.

GoPro
Posts: 23,053

Re: Where have my edits gone?

[ New ]

Hi @deanr2309

 

Can you please look for the GoPro folder.
Check if you have several Edits folder.
Or try to go through the folders under the main folder.
Let us know if you are able to locate the files.

 

Thanks!
Ej

Hiker
Posts: 46

Re: Where have my edits gone?

[ New ]

@aragon1006 There is only one edits foder, located here: "C:\Users\<username>\Pictures\GoPro\edits".

This is within my default media folder for Quik.

The folder contains the completed edits.

GoPro
Posts: 17,460

Re: Where have my edits gone?

[ New ]

Hello @deanr2309. While looking at the media under the Edits tab, check the "Filter by:" portion on the upper-right portion of the Quik for desktop window. See if toggling it to All will allow you to view the "missing" media. Let us know what you find out. Thanks!

GoPro
Posts: 17,460

Re: Where have my edits gone?

[ New ]

Hello @deanr2309. While looking at the media under the Edits tab, check the "Filter by:" portion on the upper-right portion of the Quik for desktop window. See if toggling it to All will allow you to view the "missing" media. Let us know what you find out. Thanks!

Hiker
Posts: 46

Re: Where have my edits gone?

[ New ]

@mariustanya I checked all options, there is only one edit that appears both in "All" and "Videos".

GoPro
Posts: 17,460

Re: Where have my edits gone?

[ New ]

This is odd, @deanr2309. Especially that you see the other edits through the source folder. The next path forward would be to get this submitted with Support so they can bring it to the team in charge. We see that you have contacted Support previously regarding a different issue. You may use the same case number and provide additional details to it.