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Tourist
Posts: 3

When is the no files to import problem going to be fixed

[ New ]

I have had this problem since I received the gopro hero5 black.  I have done everthing currently have to remove the card and manuelly remove files.  I have tried all the fixes reformat, uninstall and re install but nothing works.


Accepted Solutions
GoPro
Posts: 6,097

Re: When is the no files to import problem going to be fixed

[ New ]

 

Hi @larryp86

 

Please try to contact GoPro Customer Support to have it checked. 

 

You may also try to install a new firmware manually. 

Please let us know if you haven't tried that. 

We'll help you out. 

 

GoPro Customer Support is available via phone or chat: https://gopro.com/help/ContactUs

 

 

Best Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: When is the no files to import problem going to be fixed

[ New ]

 

Hi @larryp86

 

Please try to contact GoPro Customer Support to have it checked. 

 

You may also try to install a new firmware manually. 

Please let us know if you haven't tried that. 

We'll help you out. 

 

GoPro Customer Support is available via phone or chat: https://gopro.com/help/ContactUs

 

 

Best Regards,

-Jay 

Tourist
Posts: 3

Re: When is the no files to import problem going to be fixed

[ New ]

Tried customer support.  After several hours of working with them. They concluded import does not work with windows 7.  I cannot upgrade to window 10 as I have too many programs which will not run on Window 10