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Tourist
Posts: 5

When application will support Mojave?

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I saw many people comment about issues with Mojave since beta version, right now still not any update?

Coz my iMac also found issue when upgrade to Mojave.

Please release new one asap.

GoPro
Posts: 28,735

Re: When application will support Mojave?

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Hi @naiaei

 

Are you having issues with Quik or with Fusion Studio?

Please let us know what errors/ issues you are experiencing.

Have you tried to uninstall and reinstall the application after the OS update was done?

 

Thanks!

Ej

 

 

Tourist
Posts: 5

Re: When application will support Mojave?

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Hi aragon1006,

I facing this issue with GoPro Quik, since I've upgaded to Mojave.

Symptom is cannot detect my card in camera and alway show error popup as attached file.

I've tried reinstall application twice.

Please let me know how to solve it.

 

Thanks

 

 

Screen Shot 2018-09-29 at 22.27.49.png
GoPro
Posts: 28,735

Re: When application will support Mojave?

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Thank you for getting back to us with these information @naiaei

 

I'll have this raised to the team in charge and will post back on this thread for updates.

You may also contact our Support Team regarding this.

https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 4

Re: When application will support Mojave?

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Getting the same error, Gopro Quick does not recognize my SD card, whats up Gopro dont you guys beta test your products. You guys are getting lame on software Gopro is not the company it use to be.

 

Sad Sad so Sad letting your customers and users in left field.

 

Tourist
Posts: 14

Re: When application will support Mojave?

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j ai le même problème
GoPro
Posts: 20,529

Re: When application will support Mojave?

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Hello @frederich24

 

Are you having exactly the same issue shared by @blairclaude and @naiaei? That is, with the Mojave OS, the Quik for desktop app on a Mac computer does not detect the SD card when the camera is directly connected to the computer? 

 

@blairclaude and @naiaei, will you be able to verify if you have the latest Quik for desktop app version (v2.7)? A screenshot of the error pop-up will help greatly. How does it go when you insert the SD card directly to the computer instead with the use of an SD card adapter? We are reporting this matter back to the team for a closer look. We would love to hear back from you. 

 

Thanks, 
Marius

Tourist
Posts: 14

Re: When application will support Mojave?

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Oui sur mon mac boock pro et imac je suis bien en 2.7 et pas de reconnaisance de la gopro et carte memoire.

 

Quand je branche un adapateur sd sur le mac pas de probleme le programme souvre bien et reconnais ma carte.

 

Je ne comprend pas comment go pro me regarde pas avant de faire des mise a jour

 

Bien à vous

GoPro
Posts: 20,529

Re: When application will support Mojave?

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Thank you for the additional information you provided, @frederich24 . Have you been able to try the troubleshooting steps detailed in this article: https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-Quik-for-deskt... ? I will be watching out for your reply. Best regards!

Tourist
Posts: 14

Re: When application will support Mojave?

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je ne sais pas ouvrir le lien


@mariustanya  a écrit :

Thank you for the additional information you provided, @frederich24 . Have you been able to try the troubleshooting steps detailed in this article: https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-Quik-for-deskt... ? I will be watching out for your reply. Best regards!


je ne sais pas ouvrir le lien

 

Tourist
Posts: 14

Re: When application will support Mojave?

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voila procedure de depannage port usb et rien ne change toujours la meme chose aussi bien sur mon imac que sur mac boock pro

Tourist
Posts: 14

Re: When application will support Mojave?

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Capture d’écran 2018-09-30 à 21.03.14.png

Tourist
Posts: 14

Re: When application will support Mojave?

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Capture d’écran 2018-09-30 à 21.05.38.png

GoPro
Posts: 20,529

Re: When application will support Mojave?

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Appreciate you posting back and including photos, @frederich24 . We have reported this to the team in charge. We will keep you and the others posted on this thread. Thank you once again. 

Tourist
Posts: 14

Re: When application will support Mojave?

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Ok merci.

 

a suivre

 

belle nuit

 

Sightseer
Posts: 1

Re: When application will support Mojave?

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I am having the same problem!  When I plug the camera into my mac, it no loner recongizes my GP Hero 6 Black.

Tourist
Posts: 4

Re: When application will support Mojave?

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Yes I have the latest version of Quick 2.7.0874, Tried the USB rest procedure with no luck Mohaje does not recognize the SD card when in the Camera. It does work when inserted directly with a reader ans usb port, Quick pulls the files correctly.

 

Regards

GoPro
Posts: 20,529

Re: When application will support Mojave?

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@grandwave28781, Are you also using a Mac running on the Mojave version of OS? If you are, it is currently an issue that is being worked on by the team. You can manually import your GoPro media via SD card adapter for the time being. 

 

Thank you for the update, @blairclaude . Please continue to use the SD card adapter until we get the issue fixed. 

 

 

Tourist
Posts: 14

Re: When application will support Mojave?

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ok merci pour vos recherche

Tourist
Posts: 5

Re: When application will support Mojave?

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Sorry belated response, I'm using latest version of Quik.

Right now I need to connect my microSD direct instead.

Hopefully you will can fix it asap.

Screen Shot 2018-10-02 at 22.03.55.png
Tourist
Posts: 3

Re: When application will support Mojave?

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I have the same problem.. Fix it pls! Quik v2.7.0.874, macOs Mojave (10.14) 

GoPro
Posts: 20,529

Re: When application will support Mojave?

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Our team is working on it at this time,. Thank you for  your patience. 

GoPro
Posts: 20,529

Re: When application will support Mojave?

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Hello Everyone, 

 

We are currently working on the issue and there is additional information that we would like to get from you. 

Please connect your camera to your Mac and see if the Image Capture app will be able to detect it. 

You can follow instructions here as guide on how to do it. 

We would love to hear back from you. 

 

Many thanks, 
Marius

Tourist
Posts: 14

Re: When application will support Mojave?

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bonsoir,

non rien me marche dans capture image il mais bien hero 6 BLACK mais ne trouve rien comme immages ou video.

il n y a que en mettent la carte sd dans le imac ou macboock que cela fontionne

Tourist
Posts: 3

Re: When application will support Mojave?

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does not work! but trying to load..

Снимок экрана 2018-10-03 в 23.00.54.png
Tourist
Posts: 14

Re: When application will support Mojave?

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oui la meme chose cher moi

Tourist
Posts: 5

Re: When application will support Mojave?

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I found same symptom, it cannot detect SD card

Screen Shot 2018-10-04 at 18.53.00.png
GoPro
Posts: 20,529

Re: When application will support Mojave?

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Hello Everyone, 

 

We are currently working on the issue and there is additional information that we would like to get from you. 

Please connect your camera to your Mac and see if the Image Capture app will be able to detect it. 

You can follow instructions here as guide on how to do it. 

We would love to hear back from you. 

 

Many thanks, 
Marius

Tourist
Posts: 14

Re: When application will support Mojave?

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Bien le bonsoir,

 

on viens de vous le dire que cela ne fonctionne pas.

 

A quand une solution rapide et finale?

 

Pour la plus grande marque cela commence à bien faire

 

Merci a vous

Tourist
Posts: 3

Re: When application will support Mojave?

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Hello Marius,

Image Capture doesn't work. Also the Photo-App doesn't like my GoPro Hero 6 anymore, too.

 

Strange thing, by the way: My old Hero Session hasn't this problems here.

Regards

Martin

Nomad
Posts: 466

Re: When application will support Mojave?

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same problem.

 

quik does see camera files when camera connected.

GoPro
Posts: 6,097

Re: When application will support Mojave?

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Hi @robindean,

 

We'll keep you posted.

Our team is currently working on it. 

 

 

-Jay 

Tourist
Posts: 14

Re: When application will support Mojave?

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Bonjour les amis ou en somme nous depuis plus d une semaine ?

Sightseer
Posts: 1

Re: When application will support Mojave?

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How do we know that this error has been resolved?

Nomad
Posts: 466

Re: When application will support Mojave?

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It has not.

 

There will be a quik update when it has.

 

Hopefully sooner rather than later.

Tourist
Posts: 6

Re: When application will support Mojave?

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I have just "upgraded" to Mojave.

 

Now Quick V 2.7.0.874 sees my gopro 6 black , but does not see the card within it.

The camera inport location is also set to default, not that which it used to be.

 

see screen shot.

 

My Hero 4 session imports as normal.

 

When will this be fixed?

 

 

Screenshot 2018-10-09 at 12.44.22.png
Nomad
Posts: 466

Re: When application will support Mojave?

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interesting how quik shows a session camera rather than the hero 6

 

we are all waiting for gopro to sort this.

GoPro
Posts: 20,529

Re: When application will support Mojave?

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@stevek8858, @frederich24, @coolmesa10155 , @naiaei, @darknemo, @blairclaude We will post an update on this thread once we hear back from the team, like what @robindean mentioned. 

 

Thank you for the additional information you provided, @runomatic

 

Are you all still able to import our GoPro files from the HERO6 Black camera to Quik using an SD card adapter? Thanks!

Tourist
Posts: 14

Re: When application will support Mojave?

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oui pas de probleme avec import via carte sd

Tourist
Posts: 7

Re: When application will support Mojave?

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Having the same issue. GoPro Quik will recognise the camera but not the card inside it (screenshot attached). However it works fine when using an SD Card adapter plugged into my Mac. Standing by for an update (also, feature request: Can the Quik editing experience match what GoPro offers on the mobile apps?

Screenshot 2018-10-10 at 08.32.11.png
Tourist
Posts: 14

Re: When application will support Mojave?

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je commence vraiment a trouver cela scandaleux de ... appel ou de gopro ?

 

on nous prend deja pour des moutons ave la hero 7  je viens d a voir ma hero 6 et la hero 7 juste la meme il n y a que le soft qui change le hardware est le meme parait il ....

Tourist
Posts: 3

Re: When application will support Mojave?

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Ohh Gopro, really? Still no solution? Are you going to buy me a new SD card if this one die? I have to put it in and out several times during the day, because Quick wont recognize my SD card when it is in the camera. I'm disapointed. 

Sightseer
Posts: 2

Re: When application will support Mojave?

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I thought this issue was because of my hero 6 camera. I contacted support and they sent me a new one under warranty which is great! But if you knew about this issue, then why didn't the support team just tell me its a software issue rather than me being left without a camera for a few days when I needed it.....

Also this has been an issue since the MacOS Mojave beta in July, The latest quik app update shouldn't of been released because now everybody is having problems!!!!!!
Nomad
Posts: 466

Re: When application will support Mojave?

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Sounds like a disconnect between support and those in the know at GP.

 

well a new camera is always nice :-)

 

 

Tourist
Posts: 3

Re: When application will support Mojave?

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I too went through the same instance as @chandler721 last week. I just recieved the replacement GoPro yesterday. When I tried connecting it this morning and irritating same issue. Before finding this thread, My instance was forcing me to check for update on other devices. When I connected my karma grip, it was identified by Quik App in Mojave. But it says my karma is upto date. But when I check the product software updates page, I can see an update is launched on september :(

 

https://gopro.com/update/karma_grip says: NEW Latest release: Karma Grip v1.80 | September 26, 2018

Quik says : Attached screenshot

Now I feel that GoPro quik on Mojave, not only fails to identify the camera, but also fails/force the user to believe they have the latest version in the devices :( . Go Pro, can you please address this issue ASAP? 

 

 

 

Screen Shot 2018-10-19 at 7.54.44 AM.png
GoPro
Posts: 28,735

Re: When application will support Mojave?

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Hi everyone!

 

This compatibility issue is being worked on by the team in charge.

We apologize if this is taking too long.

In the mean time, should you need to transfer files, you may do it manually (via SD adapter).

 

 

 

Thanks!
Ej

Nomad
Posts: 466

Re: When application will support Mojave?

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any idea on eta on this fix ?

The sd card using quik does not always work and then import manually of each video file is needed.

Very disappointed in gp on this as they were advised back in July and here we are having to do it the hard way!
Tourist
Posts: 4

Re: When application will support Mojave?

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Honestly this is simply ridiculous, your support team changing devices with out them knowing there is a on going issue with Mojave and  and your Software Quick

 

Shows you how disconnected company`s are when they get to big.

 

Profits out the window, but we just released The Best Gorp Ever just dont connect it to Apple`s Mojave.

 

Cmon get your stuff Together Gopro

 

I wonder if your CEO Nick Woodman knows about this issue, a lot of folks must be having this issues.

 

We could use Casey Neilsat to help out

Hiker
Posts: 16

Re: When application will support Mojave?

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Same ole responds from Go Pro, " Our team is looking at it" .  No fix!

Nomad
Posts: 466

Re: When application will support Mojave?

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Just an update on this from my end.

 

Just to confirm that quik DOES work with mojave and hero 7 Black

 

It DOES NOT work with mojave and hero 6 black.