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Tourist
Posts: 2

Webcam Desktop Beta for Windows won't launch

I have downloaded and restarted my computer so many times but my Webcam Desktop Beta app for Windows won't launch. Is there any other way for the HERO9 to be recognised as a webcam? 

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Tourist
Posts: 1

Re: Webcam Desktop Beta for Windows won't launch

Hi

Having the same issue with GoPro 8 - you get a very quick popup message (dissapears again) that says 'please upgrade your camera firmware'. I am already running version 2.0 - there is an updated version 2.01 but i dont seem to be able to download it. I usually do this manually but currently I get a red no entry symbol after filling in all the details on GoPro downloads. I never get the messages in either mobile or Quik desktop saying camera needs update. The fix is for a USB 3.1 connectivity issue. Has anyone else had similar issue. 

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GoPro
Posts: 18,464

Re: Webcam Desktop Beta for Windows won't launch

Hello @alyssap484 @stevew72408

 

Please make sure that the USB connection setting on the camera is set to GoPro Connect.

You may also check GoPro Webcam FAQ and Troubleshooting 

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej