Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

We have encountered an issue loading music, please restart application and try again.

I have been dealing with this issue for over 2 months now, what is the solution> I am surprised with so many complaints this has not been resolved, and yes I am on latest version of Quick

 

error:

We have encountered an issue loading music, please restart application and try again.


Accepted Solutions
Highlighted
GoPro
Posts: 4,644

Re: We have encountered an issue loading music, please restart application and try again.

@arianas187, typically, deleting the MusicService.db file in the Finder library should help resolve the issue. To do this, close Quik for desktop, then follow the steps below.

  1. Open Finder window
  2. Click Go, hold alt and select Library
  3. Select Application Support and com.GoPro.goproapp.GoProMusicService
  4. Next, select Databases and delete MusicService.db
  5. Relaunch Quik for desktop and the error message should stop appearing

Let us know how it goes.

 

Ann

View solution in original post


All Replies
Highlighted
GoPro
Posts: 4,644

Re: We have encountered an issue loading music, please restart application and try again.

@arianas187, typically, deleting the MusicService.db file in the Finder library should help resolve the issue. To do this, close Quik for desktop, then follow the steps below.

  1. Open Finder window
  2. Click Go, hold alt and select Library
  3. Select Application Support and com.GoPro.goproapp.GoProMusicService
  4. Next, select Databases and delete MusicService.db
  5. Relaunch Quik for desktop and the error message should stop appearing

Let us know how it goes.

 

Ann