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Tourist
Posts: 5

WINDOWS 10 - не работает!

Каждый раз - клик на любой опции вызывает окно входа, и возвращает на стартовый экран!

GoPro Quik.jpg
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GoPro
Posts: 12,898

Re: WINDOWS 10 - не работает!

Hi @mxlpitelik

 

Please go over the steps below:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!
Ej

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Sightseer
Posts: 1

Re: WINDOWS 10 - не работает!

Добрый день

Ваши действия ни капли не помогли. Разберитесь с Вашей программой, она все равно после сброса настроек до исходных не входит в личный кабинет

Highlighted
GoPro
Posts: 12,898

Re: WINDOWS 10 - не работает!

Hi @АртемБ7837

 

Please reach out to our Support Team through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

 

Thanks!

Ej