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Hiker
Posts: 6

WIN10 Webcam v1.0.0.638 Picture Issue with VMware Horizon & MS Teams

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Webcam app with PC running WIN10 > VMware Horizon Client > MS Teams behaves strange, see attached screen. Lower part of the image is green and the top is wiiiiide aspect ratio and it repeats.

image.png

GoPro
Posts: 25,055

Re: WIN10 Webcam v1.0.0.638 Picture Issue with VMware Horizon & MS Teams

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Hi @spirystorm1145

 

Do you experience the same with other platforms?

Can you also check if the same is observed when accessing it through a browser instead of the platform app?

 

Thanks!

Ej

Hiker
Posts: 6

Re: WIN10 Webcam v1.0.0.638 Picture Issue with VMware Horizon & MS Teams

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Hi @aragon1006. Yes. I tried the app and both IE and Edge browsers. Still the same issue :(

GoPro
Posts: 25,055

Re: WIN10 Webcam v1.0.0.638 Picture Issue with VMware Horizon & MS Teams

[ New ]

Thanks for getting back to us! @spirystorm1145

Please run any available OS updates and make sure to have the latest update for your Graphics Card/s driver installed.

 

If it's still the same, we'd like to gather some more information.

Kindly send us a DxDiag Report. You may send it via direct message.

 

Regards,

Ej

Hiker
Posts: 6

Re: WIN10 Webcam v1.0.0.638 Picture Issue with VMware Horizon & MS Teams

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@aragon1006 Thanks for the reply. I updated everything. My local Win10 Pro is V20H2 (build 19042.867), GeForce driver v465.89, VMWare Horizon Client v2012 (build 8.1.0) and remote Win10 Ent v1909 (build 18363.1440, there are some company restrictions, can not update further). Unfortunately the issue is the same. I will DM you DxDiag report in a few minutes.

Hiker
Posts: 6

Re: WIN10 Webcam v1.0.0.638 Picture Issue with VMware Horizon & MS Teams

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@aragon1006 FYI My GoPro is Hero 8 with v02.50. 

GoPro
Posts: 25,055

Re: WIN10 Webcam v1.0.0.638 Picture Issue with VMware Horizon & MS Teams

[ New ]

Hi @spirystorm1145

 

What other platforms have you tried?

Does the green bar appear as soon as you start the call or after using it for some time?

 

Thanks!

Ej

 

Hiker
Posts: 6

Re: WIN10 Webcam v1.0.0.638 Picture Issue with VMware Horizon & MS Teams

[ New ]

Hi @aragon1006,

 

Skype for Business behaves the same. Unfortunately cant try more of them. No admin rights. 

Green bar appears immediately.

 

Please see the updated picture below.

 

scr.png