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Tourist
Posts: 3

Videos played and edited in Quik have distortion along the bottom.

Hi,

 

I have just purchased a Hero+ LCD. I imported some video clips using the Quik desktop app, but when they are played in Quik, they have a line of distortion ( not sure what else to call it) that runs along the bottom of the video. I only realised when I put some clips together using Quik, and then saved it. The distortion saves to the edit as well. If I play the clips straight from the import folder on my pc with another program, there is no distortion. If I play the edit I made in Quik with another program, the distortion is there.

I have included a cropped screen grab to try and show the line.

Any ideas whats causing this?

 

Thanks

gopro1.jpg
Tourist
Posts: 3

Re: Videos played and edited in Quik have distortion along the bottom.

Any help with this one? Anyone have the same issue?

Sightseer
Posts: 1

Re: Videos played and edited in Quik have distortion along the bottom.

I am having the same issue with a GoPro Hero Session I recently purchased. I have not found a solution yet but it seems to happen with ever video. We are also using Quik.
Sightseer
Posts: 1

Re: Videos played and edited in Quik have distortion along the bottom.

still no answer to this issue? I'm having the same problem. 

Videos out or the camera are fine, it's just the video resulting from Quik that has that distortion. Example below:

 

Capture.JPG

 

 

GoPro
Posts: 3,924

Re: Videos played and edited in Quik have distortion along the bottom.

Hi All,

 

I have passed this info along to our team. As soon as I hear anything back I will keep you updated!

 

Best,

Ryan

Highlighted
Tourist
Posts: 4

Re: Videos played and edited in Quik have distortion along the bottom.

Mine also have the fuzzy green/ purple line along the bottom of the video in Quik.

Imported video files do not have the same lines, only in Quik... That is when Quik doesn't crash.

Sightseer
Posts: 1

Re: Videos played and edited in Quik have distortion along the bottom.

I am having the same issue. Can someone please let me know how to fix it. Thanks

GoPro
Posts: 3,924

Re: Videos played and edited in Quik have distortion along the bottom.

Hi @lildeb335,

 

It looks like it is a graphics display issue overall, so I would advise to check your systems and switching it back to processing the Intel graphics card. 

 

https://support.lenovo.com/us/en/solutions/ht078706

 

Make sure to choose the Integrated Graphics and restart your computer afterwards. 

 

Best,

Ryan