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Tourist
Posts: 2
Accepted Solution

Videos not showing on macbook, but pictures are

Hi all,

 

Struggling to get videos off my GoPro 6 onto a macbook. These missing videos are showing within the mobile app so they are definitely there, but when trying to import using Image Capture on the Macbook only the pictures are showing plus videos taken of a previous trip when the sd card was used in a different GoPro.

 

Can anyone suggest how to get the videos to show up?


Accepted Solutions
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GoPro
Posts: 5,842

Re: Videos not showing on macbook, but pictures are

 

Hi @cooljump44275,

 

Please try to transfer the file manually by using SD card adapter. 

Then just copy and paste it to your computer. 

 

Regards,

-Jay 

View solution in original post


All Replies
Highlighted
Tourist
Posts: 2

Re: Videos not showing on macbook, but pictures are

As the sd card wasn't formatted between gopros, I think this is the issue- Is there any way to get these off?
Highlighted
GoPro
Posts: 5,842

Re: Videos not showing on macbook, but pictures are

 

Hi @cooljump44275,

 

Please try to transfer the file manually by using SD card adapter. 

Then just copy and paste it to your computer. 

 

Regards,

-Jay