Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-363309%22%20slang%3D%22es-ES%22%3EVideos%20with%20codec%20HEVC%20does%20not%20upload%20them%20to%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363309%22%20slang%3D%22es-ES%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20the%20content%20synchronization%20activated%20and%20the%20videos%20I%20recorded%20in%20H265%20(HEVC)%20do%20not%20upload%20them%20to%20GOPRO%20PLUS.%20Do%20you%20know%20what%20is%20due%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFor%20example%20videos%20at%201080%20240fps%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EThank%20you%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-363309%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EGoPro%20PLUS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-363604%22%20slang%3D%22en-US%22%3ERe%3A%20Videos%20con%20codec%20HEVC%20no%20los%20sube%20a%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363604%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F109290%22%20target%3D%22_blank%22%3E%40gomusinos%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20manually%20uploading%20the%20files%20via%20gopro.com%3F%3C%2FP%3E%0A%0A%3CP%3EHow%20long%20are%20these%20videos%3F%3C%2FP%3E%0A%0A%3CP%3EWould%20you%20mind%20checking%20the%20file%20size%20as%20well.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-363665%22%20slang%3D%22es-ES%22%3ERe%3A%20Videos%20with%20codec%20HEVC%20does%20not%20upload%20them%20to%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363665%22%20slang%3D%22es-ES%22%3E%3CP%3EGood%20morning%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20to%20upload%20them%20manually%20from%20the%20camera%20itself%2C%20in%20preferences%20-%26gt%3B%20gopro%20plus%20-%26gt%3B%20manual%20upload.%20It%20tells%20me%20that%20I%20do%20not%20have%20a%20video%20to%20upload%20but%20they%20are%20really%20there.%20I%20made%204%20videos%20(1080%20240fps)%20with%20the%20H265%20HEVC%20codec%20and%20they%20are%20fragmented%20in%204GB%20files%2C%20that%20is%2C%20there%20are%204%20videos%20that%20I%20see%20in%20the%20camera%20gallery%20itself%20but%20really%20GoPro%20has%20converted%20it%20into%207%20files.%20The%20biggest%20videos%20have%20been%20divided%20into%20several%20of%20up%20to%204GB%20and%20those%20are%20the%20videos%20that%20do%20not%20upload.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20you%20have%20this%20incidence%20controlled%3F%20Do%20you%20have%20more%20GoPro%20customers%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20do%20I%20take%20them%20to%20my%20computer%3F%20I%20have%20to%20take%20the%207%20files%3F%20They%20really%20are%20only%204%20videos%2C%20like%20the%20one%3F%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EThank%20you%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-363732%22%20slang%3D%22en-US%22%3ERe%3A%20Videos%20con%20codec%20HEVC%20no%20los%20sube%20a%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363732%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F109290%22%20target%3D%22_blank%22%3E%40gomusinos%3C%2FA%3E.%20The%20files%20that%20you%20have%20described%20(chaptered%20files)%20cannot%20be%20manually%20uploaded%20to%20the%20GoPro%20Plus%20cloud.%20Instead%2C%20you%20can%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Setup-Auto-Upload%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Esetup%20Auto%20Upload%3C%2FA%3E%20via%20GoPro%20App%20on%20a%20mobile%20device%20to%20allow%20the%20camera%20or%20the%20app%20to%20upload%20the%20files%20directly%20to%20the%20cloud.%20You%20can%20also%20import%20your%20videos%20to%20a%20computer%20via%20Quik%20for%20desktop%20and%20set%20it%20to%20upload%20automatically.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFor%20details%20on%20how%20to%20do%20the%20upload%20using%20these%20methods%2C%20see%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHow-to-Add-Media-to-GoPro-Plus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EHow%20to%20Add%20Media%20to%20GoPro%20Plus%3C%2FA%3E%26nbsp%3B.%20Hope%20this%20helps!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-363749%22%20slang%3D%22es-ES%22%3ERe%3A%20Videos%20with%20codec%20HEVC%20does%20not%20upload%20them%20to%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363749%22%20slang%3D%22es-ES%22%3E%3CP%3EGood%20Morning%2C%20%3CBR%20%2F%3E%20I%20have%20it%20configured%20so%20that%20they%20are%20uploaded%20automatically%2C%20however%2C%20they%20are%20not%20uploaded.%20I%20do%20not%20get%20it.%3C%2FP%3E%3CP%3EI%20tell%20him%20to%20upload%20them%20and%20he%20tells%20me%20that%20there%20are%20no%20more%20files%20to%20upload.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-363968%22%20slang%3D%22en-US%22%3ERe%3A%20Videos%20con%20codec%20HEVC%20no%20los%20sube%20a%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363968%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F109290%22%20target%3D%22_blank%22%3E%40gomusinos%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20testing%20it%20with%20a%20different%20Wi-Fi%20network%3F%3C%2FP%3E%0A%0A%3CP%3EThis%20will%20help%20us%20isolate%20the%20issue%20further.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-369032%22%20slang%3D%22es-ES%22%3ERe%3A%20Videos%20with%20codec%20HEVC%20does%20not%20upload%20them%20to%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-369032%22%20slang%3D%22es-ES%22%3E%3CP%3EIt%20takes%20a%20lot%20to%20upload%20files%2C%20is%20that%20so%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20bandwidth%20of%20my%20internet%20is%20600%2F600%20Mbit%20%2F%20s%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-369033%22%20slang%3D%22es-ES%22%3ERe%3A%20Videos%20with%20codec%20HEVC%20does%20not%20upload%20them%20to%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-369033%22%20slang%3D%22es-ES%22%3E%3CP%3EIf%20this%20works%20that%20badly%2C%20it%20is%20not%20worth%20having%20gopro%20plus%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-369348%22%20slang%3D%22en-US%22%3ERe%3A%20Videos%20con%20codec%20HEVC%20no%20los%20sube%20a%20GoPro%20PLUS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-369348%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F109290%22%20target%3D%22_blank%22%3E%40gomusinos%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20need%20the%20files%20immediately%2C%20it%20may%20be%20best%20to%20use%20other%20cloud%20service.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 9,012

Re: Videos con codec HEVC no los sube a GoPro PLUS

Hi @gomusinos

 

If you need the files immediately, it may be best to use other cloud service.

 

Thanks!

Ej