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Hiker
Posts: 13

Videos con codec HEVC no los sube a GoPro PLUS

[ Edited ]

Hola,

 

Tengo activada la sincronizacion de contenidos y los videos que grabo en H265 (HEVC) no los sube a GOPRO PLUS. Sabeis a que es debido?

 

Por ejemplo videos a 1080 240fps


Gracias

GoPro
Posts: 9,012

Re: Videos con codec HEVC no los sube a GoPro PLUS

Hi @gomusinos

 

Have you tried manually uploading the files via gopro.com?

How long are these videos?

Would you mind checking the file size as well.

 

Thanks!
Ej

Hiker
Posts: 13

Re: Videos con codec HEVC no los sube a GoPro PLUS

Buenos dias,

 

He intentado subirlos manualmente desde la propia camara, en preferencias -> gopro plus -> subida manual. Me indica que no tengo un video para subir pero realmente estan ahí. Hice 4 videos (1080 240fps) con el codec H265 HEVC y están fragmentados en archivos de 4GB, es decir, hay 4 videos que veo en la propia galeria  de la cámara pero realmente GoPro lo ha convertido en 7 archivos. Los videos mas grandes los ha dividido en varios de hasta 4GB y esos son los videos que no suben.

 

Teneis controlada esta incidencia? Le ocurre mas clientes de GoPro?

 

Como me los llevo a mi ordenador? Tengo que llevarme los 7 archivos? Realmente son solo 4 videos, como los uno?


Gracias

GoPro
Posts: 7,578

Re: Videos con codec HEVC no los sube a GoPro PLUS

Hello @gomusinos. The files that you have described (chaptered files) cannot be manually uploaded to the GoPro Plus cloud. Instead, you can setup Auto Upload via GoPro App on a mobile device to allow the camera or the app to upload the files directly to the cloud. You can also import your videos to a computer via Quik for desktop and set it to upload automatically. 

 

For details on how to do the upload using these methods, see How to Add Media to GoPro Plus . Hope this helps!

Hiker
Posts: 13

Re: Videos con codec HEVC no los sube a GoPro PLUS

Buenos días,
Lo tengo configurado para que se suban automaticamente, sin embargo, no se suben. No lo entiendo.

Le indico que los suba y me dice que no hay mas ficheros para subir.

GoPro
Posts: 9,012

Re: Videos con codec HEVC no los sube a GoPro PLUS

Hi @gomusinos

 

Have you tried testing it with a different Wi-Fi network?

This will help us isolate the issue further.

 

Thanks!

Ej

Hiker
Posts: 13

Re: Videos con codec HEVC no los sube a GoPro PLUS

Tarda muchisimo en subir ficheros, eso es asi?

 

El ancho de banda de mi internet es 600/600 Mbit/s

Hiker
Posts: 13

Re: Videos con codec HEVC no los sube a GoPro PLUS

Si esto funciona asi de mal, no merece la pena tener gopro plus