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07-21-2018 05:18 PM
Videos are not transfering to Quik desktop from hero5 black.
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Trying to transfer my vacation pics and videos from my Hero5 Black. Only the pics are transferring . No videos. Help Please!
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07-25-2018 09:10 AM
Re: Videos are not transfering to Quik desktop from hero5 black.
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Good to hear that you were able to transfer the files.
To address the issue regarding No Media - kindly try these steps.
In addition to this, please ensure that the camera and the app are up to date.
Thanks!
Ej
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07-24-2018 06:01 PM - edited 07-24-2018 06:02 PM
Re: Videos are not transfering to Quik desktop from hero5 black.
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How are you trying to transfer the pictures?
Are you still able to play the videos on the camera directly?
Please go over the steps listed here: How to Import Using Quik for desktop
Let us know how it goes.
Thanks!
Ej
07-25-2018 08:47 AM
Re: Videos are not transfering to Quik desktop from hero5 black.
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I was able to get the videos by using the sd card method. For some reason it would only download the pictures when I tried to transfer with the GoPro. Then when I realized it did not load the videos, I would try again but it said there was no new media.
07-25-2018 09:10 AM
Re: Videos are not transfering to Quik desktop from hero5 black.
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Good to hear that you were able to transfer the files.
To address the issue regarding No Media - kindly try these steps.
In addition to this, please ensure that the camera and the app are up to date.
Thanks!
Ej