Videos are not transfering to Quik desktop from hero5 black.

[rockyrange5361]

Trying to transfer my vacation pics and videos from my Hero5 Black. Only the pics are transferring . No videos. Help Please!

[aragon1006 · Accepted solution]

Hi @rockyrange5361

Good to hear that you were able to transfer the files.

To address the issue regarding No Media - kindly try these steps.

In addition to this, please ensure that the camera and the app are up to date.

Thanks!

Ej

[aragon1006]

Hi @rockyrange5361

How are you trying to transfer the pictures?

Are you still able to play the videos on the camera directly?

Please go over the steps listed here: How to Import Using Quik for desktop

Let us know how it goes.

Thanks!

Ej

[rockyrange5361]

I was able to get the videos by using the sd card method. For some reason it would only download the pictures when I tried to transfer with the GoPro. Then when I realized it did not load the videos, I would try again but it said there was no new media.

[aragon1006 · Accepted solution]

Hi @rockyrange5361

Good to hear that you were able to transfer the files.

To address the issue regarding No Media - kindly try these steps.

In addition to this, please ensure that the camera and the app are up to date.

Thanks!

Ej