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Sightseer
Posts: 2
Accepted Solution

Videos are not transfering to Quik desktop from hero5 black.

Trying to transfer my vacation pics and videos from my Hero5 Black. Only the pics are transferring . No videos. Help Please!


Accepted Solutions
GoPro
Posts: 10,704

Re: Videos are not transfering to Quik desktop from hero5 black.

 

Hi @rockyrange5361

 

Good to hear that you were able to transfer the files.

To address the issue regarding No Media - kindly try these steps.

In addition to this, please ensure that the camera and the app are up to date.

 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 10,704

Re: Videos are not transfering to Quik desktop from hero5 black.

[ Edited ]

 

Hi @rockyrange5361

 

How are you trying to transfer the pictures?

Are you still able to play the videos on the camera directly?

Please go over the steps listed here: How to Import Using Quik for desktop

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Videos are not transfering to Quik desktop from hero5 black.

I was able to get the videos by using the sd card method. For some reason it would only download the pictures when I tried to transfer with the GoPro. Then when I realized it did not load the videos, I would try again but it said there was no new media.

GoPro
Posts: 10,704

Re: Videos are not transfering to Quik desktop from hero5 black.

 

Hi @rockyrange5361

 

Good to hear that you were able to transfer the files.

To address the issue regarding No Media - kindly try these steps.

In addition to this, please ensure that the camera and the app are up to date.

 

Thanks!

Ej