Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Tourist
Posts: 3

Videos are not displayed in Gopro Quick

[ New ]
 

I installed the Gopro Quick application to edit my videos , and when I want to visualize them, I omly get the sound but no the image. My Imac in all applications visualizes any video. It is the model 4K retina 3.1 GHZ Intel core i5 with a graphics card model Intel iris PRo Graphics 6200 1536MB. What solutions do you have ? The Go Pro Studio worked perfect.

Thanks and best regards 

GoPro
Posts: 6,097

Re: Videos are not displayed in Gopro Quick

[ New ]

 

Hi @enale,

 

May I know the exact settings of your camera?

 

Please try to use 1080 if that will work.

 

Please let us know.

 

 

Thanks,

-Jay 

Tourist
Posts: 3

Re: Videos are not displayed in Gopro Quick

[ New ]
 

I have recorder video with a resolutions of 1920x1080x25fps ( GoPro Hero) and they are not reproduced either.

Thanks!!!! 

 

GoPro
Posts: 6,097

Re: Videos are not displayed in Gopro Quick

[ New ]

 

Hi @enale,

 

May I know the OS version of your computer as well? 

If you're already running the latest OS please contact our customer support team via phone or chat so that they can check. 

 

Thanks,

-Jay 

Tourist
Posts: 3

Re: Videos are not displayed in Gopro Quick

[ New ]
 

I just update to the latest MacOS Mojave 10.14.1.

Thanks!!!!