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Sightseer
Posts: 1
Accepted Solution

Video won’t save.. stopped loading at 62%

I’ve been using the app for a while now and just yesterday as I was saving a video I edited, the app just kept loading and stopped at 62% percent. Now it won’t save and the video is only 20 seconds long. Any suggestions? FYI, I’m using the mobile app and using the apps music tracks.

Accepted Solutions
GoPro
Posts: 8,134

Re: Video won’t save.. stopped loading at 62%

Hello @enguelbert36

 

Are you using the Quik for mobile app? Which version do you have installed on your mobile device? Which mobile device are you using? Below are suggested troubleshooting steps: 

  • Change the video style 
  • Modify a little something in your project 
  • Pause the preview to let it load 
  • Make your video a bit shorter  
  • Close, reopen the app and restart your device   
  • Free up memory by closing all other apps 
  • Free up space on your device (if the app crashes at 100% by a "save to photos" it's probably because you don't have enough space)
  • Update your device to the current operating system
  • Last resort: try to make a clean install BUT be aware that your videos in Quik for mobile will be deleted so make sure you save them to your camera roll first. However know that videos uploaded online are still there. Clean install can help, especially after an update.

You can check additional troubleshooting steps detailed in this article on Quik for Mobile crash. Let us know how it goes. 

 

Thanks 

Marius

View solution in original post


All Replies
GoPro
Posts: 8,134

Re: Video won’t save.. stopped loading at 62%

Hello @enguelbert36

 

Are you using the Quik for mobile app? Which version do you have installed on your mobile device? Which mobile device are you using? Below are suggested troubleshooting steps: 

  • Change the video style 
  • Modify a little something in your project 
  • Pause the preview to let it load 
  • Make your video a bit shorter  
  • Close, reopen the app and restart your device   
  • Free up memory by closing all other apps 
  • Free up space on your device (if the app crashes at 100% by a "save to photos" it's probably because you don't have enough space)
  • Update your device to the current operating system
  • Last resort: try to make a clean install BUT be aware that your videos in Quik for mobile will be deleted so make sure you save them to your camera roll first. However know that videos uploaded online are still there. Clean install can help, especially after an update.

You can check additional troubleshooting steps detailed in this article on Quik for Mobile crash. Let us know how it goes. 

 

Thanks 

Marius