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Tourist
Posts: 2

Video uploaded to GoPro Plus is grayed out, not usable.

[ New ]

One of the videos that my GoPro Hero 8 uploaded is not usable.  Something happened to the upload and it's grayed out.  I've tried to upload it again, but it says it's already uploaded.  I can't access edit functions to delete and re-upload it.  What can I or the GoPro Plus site do to fix this?

GoPro
Posts: 28,573

Re: Video uploaded to GoPro Plus is grayed out, not usable.

[ New ]

Hi @canamxxc1000r

 

How was the initial upload done?

How are you accessing the file?

Is this a long/chaptered video?

When was the upload completed?

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: Video uploaded to GoPro Plus is grayed out, not usable.

[ New ]

All my video has been uploaded directly from Hero 8 Black automatically during it's charging after my recording.

I've never had this problem before.  Only thing I can think of is that something didn't allow that video to completely upload.

It's there but not accessable in any way and I can't upload it manually.

 

I'm trying to look at the file on my GoPro Plus video webpage.

 

This is a single 2.45 GB 1080p video.

 

Video was uploaded on February 16th of this year.

 

Four other much larger videos uploaded successfully during the same period. This file was number 3 of 5 that uploaded.

GoPro
Posts: 14,874

Re: Video uploaded to GoPro Plus is grayed out, not usable.

[ New ]

@canamxxc1000r, when accessing your PLUS media library through https://gopro.com/login, try clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference.

If this isn't the case, can you please also check if you're able to access the footage through other platforms (e.g. Quik for Desktop, cloud tab on GoPro App)?