Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Sightseer
Posts: 3

Vidéo 4K non fluide gopro 8 . Gopro Quick Macbook

Bonjour,

Sur mon application gopro Quick sur iPhone 11 pro les vidéos sont très fluides, qualités impeccables mais quand je les transfèrent sur mon MacBook Pro de 2019 donc le plus récent. Mes vidéos ne sont pas fluides, de moins bonne qualité et jai l’impression qu’il n’y a plus de stabilisation alors que j’ai filmé avec.

Quelqu’un as t’il déjà rencontrer ce problème ?
GoPro
Posts: 5,351

Re: Vidéo 4K non fluide gopro 8 . Gopro Quick Macbook

Hi @megaboost15835

 

4k or HEVC videos isn't fully supported by the app. 

https://gopro.com/help/articles/block/hevc

 

If you want to know more, please visit that website. 

 

-Jay

 

Sightseer
Posts: 3

Re: Vidéo 4K non fluide gopro 8 . Gopro Quick Macbook

Hello !

I don't understand
My computer's pretty powerful, isn't it?
I have the latest MacBook Pro,
I bought it exclusively for this.

Thank you
Sightseer
Posts: 3

Re: Vidéo 4K non fluide gopro 8 . Gopro Quick Macbook

Is there a solution to this? Should I change the codec?
GoPro
Posts: 5,351

Re: Vidéo 4K non fluide gopro 8 . Gopro Quick Macbook

Hi @megaboost15835

 

Yes, Macbook Pro is a very powerful device however the app has its limitation and if you want to view or edit your media you have to use other video editing software. 

Please check this website to know more information about HEVC compatibility: https://gopro.com/help/articles/block/hevc

 

 

-Jay