07-01-2019 01:59 AM
Computer Information : Windows 10 Pro 64X
AMD Ryzen 7 2700X Eight-Core Processor 3.70 GHZ
NVIDIA GeForce GTX 1060 3GB
ADOBE PREMIER PRO CC 2019
The preview screen does not appear when editing VR.
Reinstallation of the program and update of the latest driver, but still fails
Retry attempt after reinstalling window failed.
Fusion Studio and VR player beta version installed but failed.
I can't find the cause at all
Enable GPU acceleration, disable all attempts fail
Answer me. Please.
07-04-2019 06:01 PM
Sorry to hear about the trouble, @taekyeongh372. Since the attempted troubleshooting steps did not work, it would be best to get in touch with our Support team for further assistance. When you connect with them, make sure you have access to your Fusion camera, as well as your computer. You may reach Support by phone or chat through https://gopro.com/help/ContactUs . Best regards!