09-15-2017 05:30 AM
I realise that this is almost certainly user error but I've searched and cannot find anything about this and also can't see where I can change the quality of the extracted photo. The videos were shot at max resolution/frames per second etc.
Thank you so much for any advice/help :)
10-03-2017 04:32 PM
@andysm - Here's the process (and results) that I use to grab an image from a video. For reference, the shot below is a pull from a video shot on the HERO6 Black that was shooting at 2.7K/60, but the process is the same with the HERO5 or any other GoPro camera when using Quik.
1. Make sure the original video is loaded into Quick for Desktop.
2. Double-click on the clip and find the moment you want to get an image of.
3. Click on the Grab a Photo icon (third from the left) at the bottom of the screen.
4. Name the photo and click save.
The photo is now saved with your source file. In my case, this image saved as a 2704x1520 jpg that is 2.3MB.
I hope that helps.
05-02-2018 02:15 PM
We are not certain as to why the photo has this quality. Have you tried using a different clip/ video file? I have made several test recordings and used the grab photo option on Quik. If you are using the GoPro App, I have noticed that it's best to save the video first before grabbing photos.
05-02-2018 10:50 PM
I spent several hours trying to find a solution and then tried a down load onto an iPad. I think it was my galaxy tablet A whose memory was fairly full changing the file size although there doesn't appear to be any settings that I can change.