Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Sightseer
Posts: 2

Uploading hero max footage on quick app issue

[ New ]
Anyone else plug in their hero max and quick app shows no files to upload? Any fixes or just return the camera?

Accepted Solutions
GoPro
Posts: 12,479

Re: Uploading hero max footage on quick app issue

[ New ]

@xcanier, Quik for Desktop will only recognize MAX footage captured in HERO mode. 360 media contents aren't supported in the desktop app. You can utilize GoPro Player (Mac) or GoPro Exporter (Windows) to convert your 360 files from MAX.

View solution in original post


All Replies
Sightseer
Posts: 2

Re: Uploading hero max footage on quick app issue

[ New ]
And all obvious things have been tried i.e. new SD card not in the go pro new cables reboot etc.
GoPro
Posts: 12,479

Re: Uploading hero max footage on quick app issue

[ New ]

@xcanier, Quik for Desktop will only recognize MAX footage captured in HERO mode. 360 media contents aren't supported in the desktop app. You can utilize GoPro Player (Mac) or GoPro Exporter (Windows) to convert your 360 files from MAX.