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Tourist
Posts: 8

Uploading files to go pro quick

[ New ]

I keep getting blank files that say Error Frame Scale = 0.     empty files the same size as the good ones.  Why isnt there a **bleep**ing manual and software?  The --bleep-- thing is impossible to turn on and off. 

 

GoPro
Posts: 25,174

Re: Uploading files to go pro quick

[ New ]

Hi @swampdogduke

 

How are you importing the files?

Check out How to Import Camera Files to a Computer - Mac

Would you be able to send us a screenshot of the error?

 

Thanks!

Ej

Tourist
Posts: 8

Re: Uploading files to go pro quick

[ New ]

with an adapter and a card reader.  

 

Tourist
Posts: 8

Re: Uploading files to go pro quick

[ New ]

heres screen shot

 

Screen Shot 2020-08-05 at 12.31.40 PM.png
Tourist
Posts: 8

Re: Uploading files to go pro quick

[ New ]

heres what it says if i say ok to the error message.

Screen Shot 2020-08-05 at 12.35.03 PM.png
GoPro
Posts: 25,174

Re: Uploading files to go pro quick

[ New ]

Thanks for sharing @swampdogduke

 

What resolution are these videos recorded in?

Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed.

To help isolate the issue, would you mind playing the files using another application (Ex. Windows default player or VLC)?

 

Thanks!

Ej

Tourist
Posts: 8

Re: Uploading files to go pro quick

[ New ]

sorry but i thought i was the one asking the question