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Hiker
Posts: 9

Upload video rendered from GoPro Player into GoPro Plus

Hello!!
I am trying to upload a rendered 360 video captured using the GoPro Max onto my GoPro Plus Cloud but I get an error regarding the extension of the file. The extension of the file is .MP4

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GoPro
Posts: 16,067

Re: Upload video rendered from GoPro Player into GoPro Plus

Hello, @pani169. How are you uploading the media to the Cloud? A screenshot of the error message that you are getting will be helpful. 

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Hiker
Posts: 9

Re: Upload video rendered from GoPro Player into GoPro Plus

I am using the Add Media from the https://plus.gopro.com/media-library/ and I'm getting the error in the screenshot

Στιγμιότυπο 2020-09-20, 22.52.16.png
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GoPro
Posts: 16,067

Re: Upload video rendered from GoPro Player into GoPro Plus

Hello, @pani169. I was just able to upload an MP4 file. I even tried a .mov file that was an exported file from GoPro Player for Windows and it worked. Which computer are you using and which OS is it on? Do you have a screenshot of the properties of the file or media that you were trying to upload? 

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Hiker
Posts: 9

Re: Upload video rendered from GoPro Player into GoPro Plus


@mariustanya wrote:

Hello, @pani169. I was just able to upload an MP4 file. I even tried a .mov file that was an exported file from GoPro Player for Windows and it worked. Which computer are you using and which OS is it on? Do you have a screenshot of the properties of the file or media that you were trying to upload? 


Hello @mariustanya I am using macOS Catalina and the properties are the following

Στιγμιότυπο 2020-09-21, 19.26.25.png
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GoPro
Posts: 16,067

Re: Upload video rendered from GoPro Player into GoPro Plus

Hello, @pani169. Apologies for the delayed response. CHecking back if you are still having issues with uploading your rendered 360 media to the Cloud. We have tested using the same properties that you shared but we are still able to upload without an issue. 

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Hiker
Posts: 9

Re: Upload video rendered from GoPro Player into GoPro Plus

Tried again and got the same error...

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GoPro
Posts: 16,067

Re: Upload video rendered from GoPro Player into GoPro Plus

Sorry to hear about that. We will share this with the team and see if there are similar instances. We will keep this thread posted. Thanks!