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Tourist
Posts: 3

Upload to Cloud via Gopro.com failing

[ New ]

I've been trying to get 6 videos to upload to the cloud for the past two days and for some reason they just keep failing. I've tried it via the app and via the manual option on the website. I can't seem to figure out what the issue is. I've had no issues in the past with similar videos. They are the raw GoPro clips straight from the camera, no edits or trims.

GoPro
Posts: 32,068

Re: Upload to Cloud via Gopro.com failing

[ New ]

Hi @greenriver85070

 

How long are these videos?

Can you please check if there are files stuck on upload?

See Manage Upload Page in Media Library

 

Thanks!

Ej

Tourist
Posts: 3

Re: Upload to Cloud via Gopro.com failing

[ New ]

8 minutes +/-

 

I've tried uploading them from 2 different computers on different networks. They eventually just fail to upload.

Tourist
Posts: 3

Re: Upload to Cloud via Gopro.com failing

[ New ]

I just check the "manage uploads" as you suggested and they must have been stuck there somehow. Didn't know about that feature.