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Sightseer
Posts: 1

Unable to upload videos to Go Pro Plus via the Add Media button

Hello,

 

I have some videos that I took on my Hero prior to purchasing the Go Pro Plus membership but would like to add those to my library.

 

I can upload videos that are around 1 GB without any issues from my Windows PC.  I've tried using Edge, Chrome and Firefox.  The upload appears to work, but then stays stuck on 100% and never moves.

 

Does anyone know if there is a limitation on the size of the video that you can upload to Go Pro Plus? 

 

Thanks.

GoPro
Posts: 3,924

Re: Unable to upload videos to Go Pro Plus via the Add Media button

Hey @boldstorm52825,

 

Were you able to get those files uploaded? How big are the files?

 

If you are still having some issues our Support Team should be able to help:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Sightseer
Posts: 6

Re: Unable to upload videos to Go Pro Plus via the Add Media button

I have the same problem

 

the first 150 videos have been loaded correctly

Now I can't load no more videos. The upload appears to be frozen at 0% and never moves. My internet connection is very good.

 

Any limitation on the number of videos that you can upload to Go Pro Plus? 

 

Thanks.

 

GoPro
Posts: 7,359

Re: Unable to upload videos to Go Pro Plus via the Add Media button

Hello @thenax

 

Based on this article for the GoPro Plus, cloud storage can store up to 35 hours of video and an unlimited number of photos. The videos will count towards the 250 GB cap.  Hope this helps. 

 

Cheers, 
Marius