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Unable to play file. File may be corrupted or in an unsupported format

This is a problem that has only recently started to happen.

 

I can successfully download the video files via the GoPro interface. The videos can be viewed within the interface and also play fine in Windows Media Player.

 

The problem starts when I try to import in to GoPro Studio (Step 1). I get the following error message:

Unable to play file. File may be corrupted or in an unsupported format

 

The files are not corrupt as they play OK, as stated above. I've also tried to Import files which I've worked on previously and these will not import either.

 

So, logically (to me anyway lol) there is a problem with GoPro Studio but I have no idea what and I've also spent time on Google looking for solutions but without any luck.


Accepted Solutions
Explorer
Posts: 12,033

Re: Unable to play file. File may be corrupted or in an unsupported format

Not sure if this will do it or not, but sometimes you need to reset Studio to get it working correctly. To do this, delete the appsettings file. This is a hidden folder, so you will have to manually type it into the address bar. To display hidden files in Windows Explorer,

  • Open the start menu and search for the word "hidden". Select the option "Show hidden files and folders". A window will appear with a checklist.
  • Be sure to select the bubble that says "Show hidden files, folders and drives" under "Hidden files and folders".
  • Once that is complete, go to “C:\Users\{username}\AppData\Roaming\GoPro” in the File Explorer and you should be able to find/delete the Appsettings file. Also, be sure to replace “{username}” with your computer's login name.

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All Replies
Explorer
Posts: 12,033

Re: Unable to play file. File may be corrupted or in an unsupported format

Not sure if this will do it or not, but sometimes you need to reset Studio to get it working correctly. To do this, delete the appsettings file. This is a hidden folder, so you will have to manually type it into the address bar. To display hidden files in Windows Explorer,

  • Open the start menu and search for the word "hidden". Select the option "Show hidden files and folders". A window will appear with a checklist.
  • Be sure to select the bubble that says "Show hidden files, folders and drives" under "Hidden files and folders".
  • Once that is complete, go to “C:\Users\{username}\AppData\Roaming\GoPro” in the File Explorer and you should be able to find/delete the Appsettings file. Also, be sure to replace “{username}” with your computer's login name.
Tourist
Posts: 2

Re: Unable to play file. File may be corrupted or in an unsupported format

Brilliant, thank you ... Worked perfectly :)

Explorer
Posts: 12,033

Re: Unable to play file. File may be corrupted or in an unsupported format

@steve-uk

Glad to hear it's working.  I have a folder on my Desktop that I named MyGoPro.  Inside that folder I have three subfolders: OriginalFiles, ConvertedFiles, and MovieExport.  I also placed a shortcut to C:\Users\{username}\AppData\Roaming\GoPro.  This way whenever i need to reset Studio it's easy to find.  The reason I have the three subfolders is because I find that Studio works best when the files I'm working on are located on the desktop.  I'm not sure of the rational, but I rarely have issues ever since I started doing this.  

 

When starting a new project I copy the files I will be working with into the folder "OriginalFiles".  I open Studio and Import the files I want to convert.  I generally only convert 10 files at a time and trim them as much as possible.  My export folder I make the folder named ConvertedFolder.  After converting I clear all of my files from the left and right panes and then go to step 2.  At this point I save the project and then close Studio and restart my computer.  This isn't a, must need to do, action but I like to make sure I've freed up the program from loading the previous files from memory.  After the restart I open the project, do my editing and then save to MovieExport. Once complete I empty the folder OriginalFiles by deleting the copies and then cut the converted files and paste them into a folder on an external hard drive.  I like to keep the files for future projects but since they are larger than the original files I don't want them on my hard drive.  Of course you can always just convert the original files again, but I find that in the long run this saves me a lot of time.

 

 

Well, there you go.  More than you asked for, but I hope it helps you to get plenty of trouble free use.

Sightseer
Posts: 1

Re: Unable to play file. File may be corrupted or in an unsupported format

This concern is not resolved inspite of deleting the app setting file. Please advice.

Sightseer
Posts: 1

Re: Unable to play file. File may be corrupted or in an unsupported format


@danielr15 wrote:

 

  • Once that is complete, go to “C:\Users\{username}\AppData\Roaming\GoPro” in the File Explorer and you should be able to find/delete the Appsettings file. Also, be sure to replace “{username}” with your computer's login name.

 

Could you be a lil more specific here and elaborate jus' a little?


 

Sightseer
Posts: 1

Re: Unable to play file. File may be corrupted or in an unsupported format

Hello,

I have the same issue and did this suggested correction (deletion of appsettings) but it did not help.

Any other suggestion?

Thanks.

Highlighted
Tourist
Posts: 6

Re: Unable to play file. File may be corrupted or in an unsupported format

Videos will not import into the STEP 1 window of GoPro Studio. Either an error message appears, or absolutely nothing happens after a user has selected the files that they want to import.
Where does it apply?
  • GoPro Studio
How to fix it

This article explains why your video file might not be importing properly into the STEP 1 window of GoPro Studio. For more information on how to transfer your footage from your camera to your computer, please follow this Quik for desktop video tutorial link

  1. Make sure that your files have been saved to your hard drive/external drive before importing. If your files are stored on an external drive, try copying your files to an internal drive first to see if that resolves the issue.
  2. Windows Only: Open Windows Update and be sure that there are no pending updates for your computer. Some missing components from these updates can and will cause files to not properly import.
  3. If you're receiving an error message that says "Unable to play file. File may be corrupted or in an unsupported format," then you need to update your graphics card. This can also appear when you have a graphics card that's incompatible with GoPro Studio. Here are some helpful links to update your graphics card based on the manufacture:
  4. Any files with non-English characters in the file name(or the folder path where the file is saved) will not properly import and cause an error to occur.
  5. Do not rename the file(s) prior to importing into GoPro Studio. When you send your clips to the conversion list, you can rename clips in the bottom section next to "File Name"
  6. Make sure that you are trying to import the file into the correct "Step".
    • All MP4 files generated by GoPro cameras can only be imported into the Step 1: View & Trim.
    • Files which have already been converted into GoPro Cineform AVI or MOV files can only be imported into Step 2: Edit.
  1. If you are trying to import your files into the correct Step, but cannot, try playing the files with another program (VLC, Quicktime) to confirm that the files are not damaged/corrupted.
  2. If your MP4 files still don’t import into the Step 1: IMPORT Room, make sure that they were not processed through another import application or import method, like iPhoto or iMovie. Files processed through iPhoto or iMovie are modified by those applications to the point where GoPro Studio doesn’t recognize them as GoPro camera footage. In this case, copy the files directly from the SD card to your computer and then import into GoPro Studio.
  3. Try creating a new project and then import.