Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Tourist
Posts: 5

Re: Unable to open Quik - stuck at "Authenticating"

Same issue with the newest version on a mac. i am from austria

Highlighted
GoPro
Posts: 9,259

Re: Unable to open Quik - stuck at "Authenticating"

Hello @dennist0383 and @redhero11201

 

Sorry to hear about the issue you are experiencing with Quik. There is an updated version of the app that was just released (v2.6.2).  This new version has a "Restart with default settings" under the Menu>Help tab that should clear out the issue. 

 

See if updating to the latest version will give you this option. Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 5

Re: Unable to open Quik - stuck at "Authenticating"

Hi Marius

 

thanks for your reply. Your Tip did not help. any other ideas?

 

thanks

Werner

GoPro
Posts: 9,259

Re: Unable to open Quik - stuck at "Authenticating"

Thank you for the update, @redhero11201. To verify, were you able to perform the steps as below?

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully. 

 

Will wait for an update from you. 

 

Many thanks, 
Marius

Tourist
Posts: 5

Re: Unable to open Quik - stuck at "Authenticating"

Hi Maruis

 

I have tried exactly the steps you described but still having the same problems afterwords. I have also tried to logon with my facebook account with the same result.

 

thanks

Werner

 

GoPro
Posts: 9,259

Re: Unable to open Quik - stuck at "Authenticating"

Glad to hear back from you, @redhero11201. Thank you for the verification. I will forward this result to the team and will post updates once I hear back from them. Best regards!

Sightseer
Posts: 1

Re: Unable to open Quik - stuck at "Authenticating"

I've got the same problem (I'm in London)

The first posts are from 2011, how is it possible that you have not fixed it yet?

Sightseer
Posts: 1

Re: Unable to open Quik - stuck at "Authenticating"

I bought Hero 5 session yesterday and 2 hours i trying starting GoPro Quik and it stuck at "Authenticating"
I am very angry!