Unable to open Quik - stuck at "Authenticating"

[mariustanya]

Hello @quicksand33278, 

Have you been able to try the solution/s posted above? See if what worked with the others will clear out the issue on your end. Check out @iceman2016 's and @ozislo 's posts on page 11. 

Thanks, 
Marius

[mikhails1257]

Does anybody know how to resolve this stupid problem on Windows10??
Video of the problem: https://www.youtube.com/watch?v=5pPf3Ix8hY8
I chatted with support 3 times and no result.

[granddawn82854]

Принимая во внимание, что проблема существует с 2016 года на компъютерах с русскоязычной операционной системой и несмотря на многочисленные обращения ползователей и неоднократные общения со службой поддержки, можно предположить что это не ошибка программы, а её нормальная работа. В программе заложена дискриминация пользователей по национальному признаку, т.е. заблокирована работа русскоязычных пользователей.

Последняя работающая версия Quik-2.2.0.4944.

Taking into account that the problem exists since 2016 on computers with the Russian operating system and despite the numerous appeals of users and repeated communication with the support service, it can be assumed that this is not a program error, but its normal operation. The program includes discrimination of users on a national basis, i.e. the work of Russian-speaking users is blocked.

The latest working version of Quik is 2.2.0.4944.

https://youtu.be/RTd2vLe-Ysc

https://youtu.be/ixIRAerWQnA

https://youtu.be/COsrV0cYrwA

[elwyn5150]

"it can be assumed that this is not a program error, but its normal operation"

You are being ridiculous. It's a worldwide issue at the server level. It's not a problem only encountered by Russians.

[granddawn82854]

it wasn't serious about Russians. But for more than a year, the only sane answer was the following:

Hi Mikhail,

Good day! This is a follow up on your recent contact with us.

We are currently looking into the issue with our developers. [edit: link to expired software]

Hope this helps as a workaround for you.

Should you have additional questions or concerns, please feel free to reach us back.

Many Thanks,

GoPro Support
gopro.com/help

[elwyn5150]

"it wasn't serious about Russians."

Well, nobody is psychic. I can't tell that unless you say so or use the appropriate emojis.

[mikhails1257]

Thank you so much for the workaround! It works!

[dennist0383]

Got the same issue here, i just cant login anymore. Stuck at Authenticating and im from germany..